1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
You can tell that this is a business run by someone who cares their customers have a good expereince. Ben was really helpful and a prompt communicator ahead of and during our stay. The room itself was lovely and just as described. We found it and gained access easily. The space is really nice and the facilities excellent. Wooler is a nice little town.
Negative section of review
We were missing some coffee capsules for the machine, which was a shame as we were looking forward to a coffee ahead of our early start.
Positive section of review
The staff were amazing. We have stayed twice and met Adele on both occasions and she was extremely friendly and helpful and hardworking…an absolute asset to the place. Equally the other staff members (sorry I couldn’t remember the names) were also friendly.
Negative section of review
The shower looks beautiful but the water pressure is terrible. Also the sofa bed for my two children was incredibly small and uncomfortable. Two single beds of another double would be good for older children in family rooms.
Positive section of review
The staff were friendly and helpful, from arrival to departure everyone was super friendly and helped with any information I needed. The room was very comfortable and quiet, and everything was clean and perfect. Thabk you for a great stay!
Positive section of review
We been there for 1 night, reception was amazing helpful and so friendly thank you so much Trish! Hotel is in amazing area, nice views, staff is really amazing! Thank you so much Kaylee and Trish!
Negative section of review
Food at hotel restaurant is so bad! Stay away from it.
Positive section of review
Great location in Twickenham, will definitely stay again. Comfortable rooms, good breakfast and the Sunday roast was great. Staff were welcoming band helpful
Negative section of review
Room had a door connecting to another adjoining room which meant the soundproofing between rooms wasn't great
Positive section of review
It was excellent, very comfortable and well equipped. The provision of continental breakfast was exceptional.
Negative section of review
Nothing
Positive section of review
Where it is placed it was great for us as we was in the new gravity max
Negative section of review
The room was basic the view was amazing also there was no body wash in our room it was empty in arrival
Positive section of review
Nice big room with a view of the Catherdral
Negative section of review
We were told that there were no fire drills planned so if the alarm went off to vacate... the alarm woke us up the next day, we vacated the room like we'd been advised but no one else did and we had to walk through a pub of people in our nightwear! The cleaners saw us leave the room and go down the fire exit but didn't say anything to us about not needing to evacuate.
Ault Hucknall, United Kingdom
Positive section of review
Pretty much everything!!!
Negative section of review
A few more logs would have been great but not a game changer
Positive section of review
Room OK, good location
Negative section of review
Queue for being seated for breakfast, I can't stand it. Insatisfactory breakfast quality.