1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What a little gem Spring Cottage is, gorgeous location with a superb host. The rooms are incredibly comfortable with all the facilities you need. My favourite part is the little shared snug filled with comfy chairs and gorgeous plants - perfect for doing a few emails at the end of the day. Breakfast was super and all home made.
Positive section of review
Easy check-in, just use the code. No keys no struggling. Clean and fresh room with bathroom. Also available fresh towels, soaps and shampoo. The common areas are well equipped. The whole interior is renovated and fresh. Quiet and English feeling neighbourhood with 15 minut to Underground. Highly recommend.
Negative section of review
None.
Positive section of review
that it was oldest hotel established in Carlisle; retro appeal - wallpaper, chandeliers, mosaic floor, tartn stairwell, entrance, quaint corridors and stairs to room; biscuits with teabags and coffee
Negative section of review
bath was only set to shower (quite understandable though)
Positive section of review
Spa facilities are lovely and a great extra. Nice hotel, clean and lovely interior. The bedroom was comfy and spacious. The bathroom was clean and huge!
Negative section of review
The plug situation in the room was not good. There was one plug for the kettle, nowhere near any mirror. The plugs for the lamps were not for UK appliances. It wasn't practical. More hairdryers needed in the spa. One for the entire women's changing rooms was not enough. People saving the loungers for half an hour at a time when they were swimming, was so inconsiderate, I think the hotel should prevent this but asking people to be more considerate on checking in to the spa.
Positive section of review
Brilliant location. 15min from city centre and from train station. Yet in peaceful surroundings.
Bury Saint Edmunds, United Kingdom
Positive section of review
Great location, newly refurbished rooms very nice, great courtyard area and bar.
Negative section of review
Not much.
Positive section of review
The reception team was welcoming, communal areas clean.
Negative section of review
We was situated in room 212 and it was incredibly difficult to find.
Positive section of review
Staff, food in pub across the road, clean place.
Negative section of review
Shower a bit complicated to keep at good temp.
Positive section of review
Breakfast and hospitality
Negative section of review
It was basic, but clean
Positive section of review
Staff
Negative section of review
We had to evacuate room in middle of night due to fire on same floor. We also had to ask for another room after a ceiling water leak at night. Hence unsatisfactory holiday. Hotel looks tired.