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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast: Fair WIFI : Could not detect that in room wi fi was secure; unable to see our Rm no to confirm Location: Excellent proximity to Tube and Kensington connections Room: V nicely furnished, a hint crowded: v. clean; service v good; appreciate green awareness Transportation from airport to hotel covered by Booking,com and v much appreciated. Return to airport would have been great. Staff for luggage and doors ; and even the maintenance painter on exterior : Excellent in greeting and offering help...added to our stay
Negative section of review
Room size with two beds would have been great to have it a bit larger. Lounge Hrs longer would have been nice; and longer hours for food service in the lounge as well.
Positive section of review
Food - excellent Location - excellent Staff - wow ! The most friendliest, helpful and polite staff I have come across in amy hotel anywhere Facilities- excellent
Negative section of review
Nothing
Positive section of review
Second time staying here and loved it - again. Gorgeous flat, perfect location for visiting family in Worthing. Will definitely book again. Hosts are lovely.
Positive section of review
Friendly staff.. prompt efficient service and always happy to help.
Negative section of review
Room was terrible paid for a premium room with river view. One small window but I could see the river. Carpet heavily stained that looked like dried blood lights that didn't work. Thick dust everywhere.. 2 beds pushed together to make a bad fitting big bed. Dial broke on the thermostat.Thats just on first looks. Then there is the "spa" this should be closed for health and hygiene. Hot tub missing tiles that I cut my toe on. Other tiles missing that's been repaired with concrete. Tiles around the pool cracked badly. The walls around the spa jave heavy mold and are litrally falling apart with big holes.. I paid £335 'for e nights bed and breakfast and I have stayed in cleaner Premier inn
Positive section of review
Beautiful cottage, with plenty of room. Lovely surroundings.
Positive section of review
Perfect location, large and well-kept rooms, friendly staff.
Negative section of review
The room was quite hot and I had to ask for a fan to keep it cool. The air con unit didn’t seem to work at all, though I was told that there was no actual air con or something. Either way, this was the only issue, although the iron wasn’t that convenient to use either.
Positive section of review
Atmosphere around hotel, The views The cocktail
Negative section of review
Breakfast
Derry Londonderry, United Kingdom
Positive section of review
Spotlessly clean!
Positive section of review
Nothing
Negative section of review
This structure doesn't deserve any positive comments and that booking.com, can assisted it There is no reception or someone to talk to if you have problems, everything is handled on line and the only thing they are able to say, is often, I am sorry, but this is our policy. To explain my disappointment They sent me the link to pay the security deposit on the day of my trip, rather than seven days before as is required when booking the room. The link did not work and I am unable to provide another link. I stood at the door for over an hour at 10pm trying to pay and receive the code. Note that I paid for the room in advance. I asked to have the code to enter the room and be able to pay by connecting my computer and the response was that their policy does not allow this. Also, their policy does not allow calling a foreign number, with the conclusion that I called them several times to solve the problem without receiving any phone feedback, spending out of my own pocket. After a day of travelling, my phone was running out of battery and I asked them to call a taxi to move me to another hotel for the night. Again, their policy does not allow this. In the end, to avoid the worst-case scenario (me in the street, with a dead phone) I call a taxi and get taken to a IBIS hotel. This is not the only thing to cover, the cleaning of the common area (kitchen) is scheduled every 2 weeks, if there are no guests leaving earlier. You can imagine what the kitchen can be like with six people in the house after three days. There are no common cleaning tools (no rubbish bags, no brooms or mops to clean). Also, there are no instructions, no free emergency number to call to know what to do in case of an alarm. It happened that an alarm sounded and the power and wifi went out. It took more than four hours for someone to come and fix the problem after calling. I really wouldn't recommend this place to anyone even for the price paid