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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Positive section of review
Everything wen't very well, i was upgraded to a bigger room at no extra cost, & the location was a 10 minute walk from where i was going. The breakfast room was the cleanest, most well set up i have been in for a long time, & the food was cooked to perfection, the staff were on hand to help with anything you wanted, all in all i loved it all.
Negative section of review
Nothing could have been better, everything was just excellent, sorry, that is all i can think of to say, except, i will definitely stay there again.
Positive section of review
Great out of town location with good links to the City. We wanted something easy to get to with parking, bit also with easy city access. The hotel offered all this. With the tram line only 5 minutes walk away, we were in town within 20 minutes or so. Nice large but cosy bar on site.
Negative section of review
Nothing really. For the price it was just what we needed.
Positive section of review
The hosts were very helpful when I got lost finding the Lodge. Very welcoming when I arrived and prior to my arrival they had removed the scented reeds as I have severe allergies and fragrance issues.
Negative section of review
I didn't like that the password didn't access the WiFi but because I was there only the one night I eventually did without the access. Didn't ask hosts or mention that I couldn't log on. I had hoped to have walked into Keswick but was just a little too far out for me.
Positive section of review
The breakfast was delicious, there was plenty of choice, very well cooked and presented. Our room was amazing, comfy bed and very clean.
Negative section of review
There was nothing we didn’t like, it was perfect for us.
Positive section of review
Cosy rooms and comfortable beds, garden was also a great space to relax in the evenings. Kitchen was well equipped which is uncommon.
Negative section of review
Garden gate was a bit tough to open as it’s overgrown.
Positive section of review
A very efficient welcome on arrival - all staff very helpful and attentive.
Positive section of review
I really liked the spa, the staff were lovely and breakfast was very nice
Negative section of review
The women's changing rooms were very small. Our room key kept failing.
Positive section of review
easy to reach the city center
Negative section of review
To be honest, I was disappointed with this trip. While it was easy to reach the city center, the location wasn't pleasant, being close to the motorway. The view wasn't appealing either. The room was clean, but the building itself seemed very old and hasn't been decorated for many years. Additionally, there was no soundproofing, which made it hard to relax.
Positive section of review
Location was good
Negative section of review
Was only given 2 small towels for 2 night stay for 2 adults, requested fresh next day as these towels also had to be used as bath mat because floor was slippery after shower was told only untitled to fresh ones every 3 days.
Positive section of review
Nothing
Negative section of review
The place was a mess, dirty and smelly! The worst place I’ve ever seen! Horrible disgusting and repulsive!!!! Defo would not recommend it ! Even the towels were left in the shower from the previous occupant, which means it wasn’t cleaned at all! Horrible condition!