1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The interior of the hotel is exceptional, modern and very clean. It is located in the best position for theatre's and shopping. Close to parking. The room was big and spacious, with a comfy king sized bed. The hotel is quiet with no noise from outside. And to top off a wonderful stay, the staff were so friendly and attentive a credit to Holiday Inns.... oh, and not to forget a great breakfast. Will definitely use this hotel again.
Negative section of review
We opted for the (good value) half board option. My wife chose the double patte burger, which had been overcooked, it was dry with a burnt taste. Searched hard, but I couldn't find any other negative comments.
Positive section of review
The room was simple, even spartan, but everything worked really well. Lovely hot shower, comfortable bed and everything clean and secure. As it was just beside elephant park the environment was leafy and green and there were nice eating places nearby.
Negative section of review
The laminate floors were ugly.I .
Positive section of review
Breakfast excellent.The room was very clean and tidy. Close to amenities. We had a missing TV remote and it was sorted right away. The spa facilities were excellent and we will definitely book this hotel again.
Negative section of review
Nothing
Positive section of review
Staff were friendly and helpful. It's hard to find a family room for 5 of us so this was great! Breakfast was amazing!
Negative section of review
Shame the pool renovation took longer than expected. It was supposed to be open before our stay but then got extended by a week. The hotel had informed us though which was good to know.
Positive section of review
Proximity to Chester zoo. Breakfast was good. Pool facility was good.
Negative section of review
The hotel looked like it needed an update. The pillows on the bed were old and flat and hard. The TV was pointless as we couldn’t watch anything not even terrestrial or freeview and couldn’t screen cast to it either.
Positive section of review
Room service and the food was excellent, Spa was a nice added bonus.
Negative section of review
The aircon in the room had no remote and made a funny noise in the night,
Positive section of review
Clean, spacious rooms, good location, friendly staff
Negative section of review
Que for breakfast, stood in a que for 20 mins as wasn’t enough tables and then sat at a sofa to eat breakfast with a very low table which made it uncomfortable/awkward especially as I am pregnant
Positive section of review
Location, and staff helpfulness.
Negative section of review
Nothing in particular.
Positive section of review
Everything was perfect!!!
Positive section of review
Location
Negative section of review
Room tiny for a double, one side against a wall. Only one chair to sit on if you both wanted to read or just sit and have a cup of tea, you had to sit on the bed. Queue for breakfast took 15 minutes.