1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Weston-super-Mare, United Kingdom
Positive section of review
The staff were all efficient, helpful, polite and friendly. Cleaning was of a good standard. Our room was large with a sea view. Some areas could do with improvement but we were more than satisfied with the money we paid for our stay. The breakfast was exceptional. We would definitely stay again.
Negative section of review
The only downside was the shortage and awkwardness of the parking at the hotel. There is the availability to park free of charge in roads nearby so it wasn't a huge problem.
Positive section of review
Friendly host who clearly takes pride in the standard of the self catered unit. Good communication prior to occupancy. Spotlessly clean and well thought out apartment with everything we required. Lovely fluffy towels and super comfy beds.
Positive section of review
Breakfast wasn’t available. Room was dirty ( used dental floss on window sill. Shower floor moved when you stood on it. No bath. Absolutely tiny tv Extremely disappointing !!!
Negative section of review
The pub area was ok. Apart from that it was definitely sub standard ! Will not return
Positive section of review
Self contained unit with many facilities, comfortable bed and full kitchen. Spacious. Short drive to Boscastle and the coast for lovely scenic views and cafe meals.
Negative section of review
A bit remote, trouble with the washing machine/dryer. Little contact with the host. Strangely the TV in the bedroom kept turning on overnight - possibly due to the guests in the upstairs unit?
Positive section of review
The decor was nice (it did feel abit random and didn't flow very well though), and location/views were lovely.
Negative section of review
The picture of the staircase going up to the property listed on the booking is false advertising, as the lodge is on a shared courtyard & terraced so isn't private. There was also no privacy at the back at the hot tub. Only a tiny fence separating each lodge (noise travels!!) & staff came onto property around 10.30am to check hot tub. Also the walls were extremely thin. No ventilation apart from the patio doors as bathroom windows were onto the shared courtyard so wasn't able to open them for privacy reasons and also the toilet room window couldn't open due to this looking onto the neighbouring lodge. The cleanliness was really bad too. Hairs in the bathroom, dust across all the wooden chalet features and lots of webs/spiders in the toilet room. Damp smell in bathroom also. Very disappointed in our stay as the private, individual lodges at the beginning of the property are the same price to what I paid!! And I thought this was what we would get due to the picture on the booking. Wouldn't return again.
Saint Helier Jersey, United Kingdom
Positive section of review
Great location, big rooms with a large bed which was very comfortable. Excellent breakfast
Negative section of review
Our room wasn’t cleaned when we got back one night, the staff at reception weren’t very helpful expecting us to move rooms at 1130 pm when we had been out all. All we wanted was a made up bed and clean towels! Be careful when booking through booking.com as I found a cheaper rate directly with the hotel after I made the booking. I queried with booking.com as it was like for like and they have so far refused to honour their so called price match guarantee. Booking.com don’t always provide the best rates and their price match guarantee scheme is not consumer friendly, be warned always check the hotel rates first.
Positive section of review
Location an free parking an shower comfy bed
Negative section of review
No one to greet us in the morning...wasn't sure where to leave key etc...wanted to ask if we could leave our car whilst we went for breakfast...so all a bit cold not very friendly
Positive section of review
The dogs, the seal, the people
Negative section of review
We loved everything
Positive section of review
It was okay
Negative section of review
Artificial grass on stairs leading to front door made it very slippery.
Positive section of review
Everything
Negative section of review
Nothing, all good