1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Site immaculate staff very welcoming caravan was spotless and very roomy with all facilities and heating was great for the time of year very comfortable
Negative section of review
There was nothing we didn't like
Positive section of review
Lovely views over the lake. Food was nice....when it came. Staff were polite. Lots of parking, except on Saturday. Fridge in room.
Negative section of review
Our room was in a pair with an outer door to them both, unfortunately it was continually slammed by the guests next door. Would be better with that door removed. We ordered a pizza in the bar, very quiet time, waited over an hour and 15 mins, only food that came out before ours was some nachos (1 minute beforehand). Assume chef was on his break but we were not told. Much smaller balcony that our first stay here, in general room wasn't as good as the one we had in main building.
Positive section of review
Amazing hotel and spa, the restaurant doesnt quite match the vibe of the rest of the hotel but the food was amazing!!!
Positive section of review
I liked the remoteness. Also the host had thought of little extras such as hot water bottles!
Negative section of review
The external area for Aurora 2 was a little worn and not private - very close to Aurora 1. I would have liked to sit outside to eat to take full advantage of the amazing views but felt I couldn’t.
Positive section of review
The staff attentive as always, room so spacious, breakfast delicious and plentiful.
Positive section of review
Location was great. That's the only positive thing I can say.
Negative section of review
The noise. What a terrible amount of noise! Our bed was right at the window and it was so noisy all night long. Sirens, cars tooting, people outside talking, people in the apartments upstairs. Hygiene: the room stank of bleach when we came in but wasn't that clean. Had to clean the kitchen ourselves. Kitchen was tiny. Not well equipped. No towels to dry dishes. Dishwashing liquid had been watered down. Bathroom: Terrible smell from the pipes. Shower didn't drain water fast enough. Based on the reviews, I was expecting a decent apartment. It wasn't. Would not recommend and wouldn't go back again. A good night's sleep is not worth the location.
Positive section of review
Wonderful views. Staff very helpful, obliging and friendly
Negative section of review
We were able to hear every movement of the people on the floor above us. The floorboards creaked and sound proofing was poor.
Positive section of review
Very clean, lots of toiletries, cleaning products.
Negative section of review
Very functional and clinical looking, not warm and inviting. BED creaked, mattress too Soft. Position of TV on wall, uncomfortable from Sofa that you had to 'twist' sideways to see it causing a stiff neck ! CHAIRS in bedroom and Dining table chairs HARD functional as in Cafe's. BATHROOM Basin PLUG does not go down, therefore you had to keep the tap running, what a waste of water ! Bathroom FAN does not work, causing odour from toilet after using Toilet for a poo. Apartment ABOVE was not aware of. Noisy guests above, banging doors, shouting to each other and screaming (3 women) Reluctantly, the owner spoke to them when we complained to her as one of us have Angina, causing us stress, but her first response was "well we have never had any complaints before". Rugs in lounge and Bedroom are tatty looking, need replacing. Please note: WITHOUT A CAR it is 2 buses into Oxford town centre, the 400 from Brookes Campus, then a 10 minute walk to catch the S1 bus by the railway station, due to MAJOR ROAD WORKS on the Bridge which has been On going for over 2 years we were told ! Did not feel this apartment was worth £125 per night ! The one we had stayed in previously was more cosy and quiet for less money £82.00 per night in April in Witney with Shorlet Stays in Oxfordshire. BRISK notice on lounge door in Bold, requesting guests to vocate by 10.00 am could be worded more guest friendly ! I
Positive section of review
Room food and
Positive section of review
Lovely stay.
Negative section of review
No phone reception or internet in the caravan.