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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was spot on to get around the city! Room was amazing & kept clean. Bed was comfy although wish there was spare pillows! The built in remote holder was super handy & LED lights were super easy to use alongside the aircon! Would stay again if in the area, although the bathroom was on the smaller side it was doable!
Negative section of review
Loved the visit overall but the only issue was with the bathroom being super small! My partner is 6’5 and his knees were squished against the wall whenever on the toilet, there was also no lock on the bathroom however this wasn’t an issue for us but could be for others.
Positive section of review
Just an overnight stay while travelling. No lift and stairwell is narrow but lovley man assisted with suitcases. Room was spacious and bathroom huge (with a tub).
Positive section of review
Something different husband jokingly said should we go on a cruise for his 65th birthday . Family offered this as an alternative.
Negative section of review
Only booked basic room as 1 night stay missed not being able to open a window .
Saltburn-by-the-Sea, United Kingdom
Positive section of review
Breakfast was the best part of the stay. Service a little chaotic but staff helpful.
Negative section of review
Basic standard bedroom. Bed very uncomfortable. Not enough seating in public areas. Carpets dirty.
Positive section of review
Great location . Fantastic apartment in a beautiful building.
Negative section of review
The geese at 6am ..lol.
Positive section of review
No complaints. Secure clean and spacious great location also
Positive section of review
I liked the location to the shops and restaurants.
Negative section of review
Mattress very hard. I now have sciatica down both legs again. Receptionist unhelpful and charged me £15 for an extra duvet to put on top of the mattress ( Manager has since refunded, following a complaint). Staff admitted the booking QR system doesn’t always work for breakfast bookings, leaving some without reservations. Table service but staff too busy to remember drinks. Pool lockers all broken, leaving valuables vulnerable (I can see this has been raised before and not rectified). I wasn’t sure how to obtain clean towels on day two and feel this is something that would be charged extra for. This is not a luxury hotel. It is equivalent to a Premier Inn with a pool (which is fine if that is what is advertised).
Positive section of review
Great rooms & spa was very nice
Positive section of review
We were given an upgrade.
Negative section of review
Nothing. It was wonderful.
Positive section of review
Nothing
Negative section of review
Everything