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2
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Positive section of review
Everything but could use a big mirror either in the bath or rooms so you can see your self and outfitt before you go out and a small cooler would be nice in the rooms
Negative section of review
Nothing very good
Positive section of review
Members of the staff assisting me with my luggage, however they left my luggage unattended outside my room! Terrible it could had been stolen!
Negative section of review
The atttidue and rudeness of the receptionst debating me, arguing with me and aggrevatitng me being a paying guest! The dismissive arrogant attitude of such Michelle allegedly so so-called Manageress... how did she get a job there? where did she trained to be so rude to guests!! I made a verbal and written complaint over this and nobody had the decency or courtesy to apologise nor respond, utterly appalling for the money paid on meals, beverages, and in in room dining! which by the way I had to fight to get a vegetarian breakfast, a breakfast menu which wasn't provided in the room in the first place and a wifi code! disgusting! The vegetarian breakfast wasn't fresh bland with no even a juice or water to go with, completely unacceptable. I would had sacked that Michelle with no hesitation. I will never stay there again, nor I recommend for anyone to. Go elsewhere where they can treat you like the customer you deserve for the money paid.
Positive section of review
Having the separate sitting room from the bedroom was great. Also, the staff were fantastic, very friendly and helpful.
Negative section of review
The bar prices were expensive. The corridors could do with being modernised to match the rooms, common areas and exterior of the hotel which are excellent.
Positive section of review
Nice staff, clean and simple. Cheap and great value for just sleeping after a night out. Great breakfast.
Positive section of review
It was clean and the rooms were a good size. The bed was comfy and big.
Negative section of review
The food and drinks were really over priced. We booked a spa day which included lunch. The options were terrible and it was on the other side of the hotel. I didn’t feel comfortable walking to the opposite side of the hotel in robes so had to get dressed again to go for lunch. The lunch was so busy and looked like one woman was managing on her own. She did a great job but there was a long wait for the food and I thought it should have been better staffed. We were late for our spa treatments because the food took over an hour to come. The hotel was reasonably priced and was enjoyable but the spa experience really let it down. .
Positive section of review
Brilliant location, rooms just what you need for short stay
Positive section of review
Location was great and so were the staff
Negative section of review
Tv in room didn’t work
Positive section of review
Location to town and winter gardens
Negative section of review
There was a bit of a fuss initially from reception about providing a physical debit card or form of ID which we hadn’t been told about. I was able to sort it by emailing a copy as I no longer carry physical cards
Positive section of review
Location was key as was met
Negative section of review
The state of the accommodation. Musty smell, mold, ground in dirt. Dirty outside furniture and a dirty Ash tray. Did ask for another room, but we're told there weren't any available
Positive section of review
Near to town