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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good breakfast with a lot of choice. Lovely gardens and Lake. Provision of water in bedrooms. Good parking. Friendly staff and very attentive. Very large comfortable bed and room was spacious. Very fluffy towels and dressing gowns were provided. Lots of hot water for bath. Iron and fan available for use. Delicious main course and pudding in evening meal.
Negative section of review
Bedroom and some areas like the downstairs toilets were very tired looking and there were dirty marks on ladies downstairs toilet walls and doors. Also floors tiles in bathroom were loose and window frames need repainting. Long Black hair on towel in bathroom when we arrived. Apart from that, however, the rooms were very clean. Only one packet of 2 biscuits in the room (most other hotels give you a packet each). Toiletries were a bit sweet and florally smelling for my liking (but that is a personal preference). Starters had very little taste to them. in the sauces and meal overpriced for the quantities. No atmosphere in the room we were dining in (hoping for a romantic meal for my birthday, but no ambience in the dining area). Meals did feel a bit pressured as staff at times were too attentive and plates whipped away as soon as you put your cutlery down and once before I had even finished. I just feel a few little things could have been down to make it worth the money paid.
Positive section of review
Location is second to none. . Room was what I expected. Facilities, decorations and bar were great. Staff were very attentive and welcoming. Umbrellas available at the door for rent and when returned money refunded. Very nice touch getting the vouchers for Frameless museum.
Negative section of review
Breakfast was good but would be better if the drinks brought to your table by all the staff available. Too much getting up and down for breakfast so food might be cold when you arrive back with tea or coffee or visa versa. Could get check in a bit earlier as 3pm very late.
Positive section of review
Clean, good location staff were very helpful and very friendly. Food was good pub grub, breakfast was plentiful and well cooked would go again.
Negative section of review
Old plumbing hot water took ages to arrive!
Positive section of review
Nice size room. Facilities were clean and tidy. A good full English breakfast. Staff were very welcoming.
Positive section of review
The room was an ideal size for our needs and the staff were really hospitable.
Negative section of review
Breakfast finished at 9am which was a bit inconvenient for us. There was also some miscommunication between the bar and the hotel parts of the business which became a little confusing when paying the bill.
Positive section of review
Great staff, Luxurious and quality hotel . Fantastic breakfast.
Negative section of review
The room and bathroom are very nice but the bedroom floor area does not leave much space at bottom of the king size bed. Travelling by car requires communication with hotel as drop off on double yellow lines may prove stressful for some drivers.
Positive section of review
Very clean and very spacious fantastic location
Negative section of review
Nothing
Positive section of review
Good location for a lovely meal with family
Positive section of review
Nice location and fantastic room
Negative section of review
Initially reception staff, totally clueless. Check it was at 3, didn’t get in room till nearly 4. No sense of urgency and timing.
South Petherton, United Kingdom
Positive section of review
Silence in the house