1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff was very nice and accommodating, which made my stay comfortable. The hotel and the bedroom were clean and had an iron board and iron, which was helpful. The location is ok. It is about a 15 minute walk from St. Pancreas Train Station, which is a more vibrant area with lots of resturuants and shops compared to where the Crown Plaza is.
Negative section of review
The room was not very comfortable for 2 adults and one 8 year old child simply because the sofa bed when opened blocks the desk, window, minibar and the outlets, including the one and only European outlet. Each time I needed to get to the outlet for my phone or to close the shades, I had to fold the bed over to create space. The closet is terribly small and hard to close when you have cloths hanging since they would block the door. The iron board would keep falling over in the closet also making it hard to get to clothing and to cloths and open the door. As for service, housekeeping did not properly clean the room 1 night leaving the sofa bed unmade and the room with just 1 shower towel. The next morning we were in a rush and had to manage with 1 towel. Given these factors, we feel that the hotel is not value for money and should have been about 100 euros less per night. The area, while not too far from Pancreas station and the heart of Kings Cross, there is nothing a stone throw away if you want a snack or a coffee outside the hotel...which is something we hoped for when visiting a city.
Newcastle upon Tyne, United Kingdom
Positive section of review
Excellent location opposite the station and grand old building. The staff were amazing and so helpful we were soo impressed!! Loved the food & service in the Hudson Restaurant too.
Negative section of review
The tiny sink wasn’t large enough to wash in and tap barely went over/reached it!
Positive section of review
The property was lovely. It really felt like home from home. It was clean and nicely decorated. It was comfortable and had everything we needed.
Negative section of review
There was nothing we didn’t like
Positive section of review
Huge bed. Lots of coffee, milk, sugar etc in the room. Good food.
Negative section of review
Kettle took ages to boil.
Positive section of review
Excellent facilities and scrupulously maintained
Negative section of review
Nothing
Positive section of review
It was in a great location
Negative section of review
The rooms felt quite tired and in need of updating, and overall cleanliness was below expectations, especially considering the price we paid per night. The bathroom floor hadn’t been mopped there was dust all round the sides
Stansted Mountfitchet, United Kingdom
Positive section of review
Loved the waffles
Negative section of review
The system was down on arrival, it was a bit chaotic, we had to wait to check in. One member of reception staff was helpful but there was a big queue building, as staff were diverted to dealing with the systems issue. Bar was also down as well as payments could not be made.
Positive section of review
Peace and quiet
Negative section of review
The TV couldn’t log in to the internet so no streaming Netflix etc
Positive section of review
Very central
Negative section of review
Very expensive for the room but I know it was a busy weekend in Liverpool hence the increase in pricing
