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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property is ideally situated facing the River Ness and is just a short 10-minute walk to the city centre shops, bars, restaurants, and bus/train stations! Our room was the Family Room on the first floor…incredibly stylish, comfortable, and all the modern amenities you can imagine…not to mention the most comfortable beds and pillows ever! Leah (the host) is just so wonderful…she’s friendly, attentive, and incredibly knowledgeable about everything Inverness…what more could you ask for! Without hesitation we recommend staying at Fraser House and we’ll definitely be guests again on our next visit. Thanks so much Leah!
Positive section of review
The room was well equipped and very clean. The location was perfect for us as we had a restaurant booking in Cartmel. The staff were very friendly and helpful and the accommodation was really good value for money.
Negative section of review
There wasnt really anything we didnt like about this property.
Positive section of review
Staff were very help and friendly. Beer garden was nice place to eat supper as bar/dining room was very busy. Would have been a problem if it hadn’t been a lovely evening
Negative section of review
The property was very busy due to function. Room was very hot and too noisy to keep window open due to party. Bottles being emptied into bin overnight No hair dryer in room. Room service was adventure not available.
Positive section of review
Staff are super friendly and efficient. Location is great . Breakfast fantastic . Overall excellent value for money.
Negative section of review
The mattress wasn't the comfiest ..could feel and hear the springs on 1 side . Really needs a new shower curtain.
Positive section of review
The hotel staff at reception restaurant and bar are very friendly and very helpful. The rooms were lovely
Positive section of review
Lovely, big, comfortable room. Great welcome. Top breakfast.
Negative section of review
Has everything but its own car park. But wasn’t far to one that had plenty of spaces when I stayed and reasonably priced.
Positive section of review
Room was quiet and clean.
Negative section of review
I actually found our reception on arrival quite stressful. There was not one single space available to park our car. There was nobody at reception to receive us and do the check in, and a guest at the pub next-door had to go and try and find a member of staff - who was also serving as a waiter in the restaurant due to (lack of staff?) When we finally went to our room there was no hand soap to wash my hands with after a long journey ( I'm not talking about shower gel - it's not the same thing.) There was no mini fridge in the room to keep our water cool. It was 26 degrees that day.
Positive section of review
Close to working area
Negative section of review
Receptionist wasn't helpful at check in at all.
Great Yarmouth, United Kingdom
Positive section of review
Breakfast was lovely
Positive section of review
Good location
Negative section of review
The bar and restaurant is very presentable, I assume it has been recently refurbished and a convenient place to eat if staying there. However they were extremely understaffed. Lack of management and a pregnant employee was left to manage the bar and restaurant and check in guests on her own. It took 1 hour to get our dinner, despite having to order food at the bar and only 4 occupied tables. Two of which complained/sent their food back. They ran out of chips so they went to the shops to buy some more. For breakfast, half the food was already gone and no staff in sight to replenish the buffet. I had to find and ask someone to get more yoghurt and cutlery. The bedrooms were adequate. The double rooms are extremely small but were clean.