1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Checking in early was no problem for the staff who appreciated I had travelled some distance, so with various roadworks it was difficult to arrive at a more reasonable time. The meal the first evening took time to arrive, but was cooked from scratch, delicious and by booking a seat ahead I got a free glass of wine! Breakfast the second morning was a bit 'Chefy' with being piled up and decorative greenery, but both mornings it was well cooked, the coffee was good.
Negative section of review
Perhaps parking for people who are staying could be marked out so that we are not competing with the 'lunchtime crowd' for a space when trying to check in.
Positive section of review
Staff were excellent. Everybody we spoke with from the front desk to the waiting staff were all very friendly and helpful. Room was excellent. Cleaned to a good standard, very spacious. Great breakfast, plenty of variety. Will definitely be back again.
Positive section of review
I managed to use the facilities whilst on our stay, the sauna, steam room and pool were such a relaxing time, the staff at the bar and restaurant were so welcoming and polite, the food was also great.
Positive section of review
Friendly welcome. Bedroom was warm and comfortable. Plenty of free guest parking at the hotel(not easy to park in Ilkley). Interesting architecture and period features.
Negative section of review
Took a while for the hot water to come through.
Positive section of review
The host was very accommodating, allowing for an early check-in. Communication was excellent, the kitchen was well-equipped, and the place was clean and comfortable.
Negative section of review
for improvement: The check-in instructions were unclear (there were two key boxes), and arranging for hot water was necessary, but they resolved it quickly.
Positive section of review
Great location. Very handy for town centre. Cottage really comfortable and everything you would need. The owner was very helpful and patient.
Negative section of review
Maybe couches as quite low and difficult to get out off especially if you are of a certain age.
Positive section of review
Location and the friendly atmosphere. Made to feel welcome, very helpful and pleasant staff
Positive section of review
Lovely stay here. Good breakfast and off-road parking available. Lovely host.
Negative section of review
Nothing.
Positive section of review
The golf course The room was spacious The spa
Negative section of review
Expensive drinks Not much room to eat with the dogs in the bar as it was busy
Positive section of review
Convenient, have stayed before
Negative section of review
Nothing all good