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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room clean and comfortable. Breakfast times really good didn’t have to rush. Good choice. Ideal location from train station to touring the city.
Negative section of review
Not being told there was an ice station on our floor. Beds not made up first day.
Positive section of review
Everything was wonderful. The location of the apartment is the best, around it are most of the tourist attractions.
Positive section of review
Staff very friendly and help full. Flat as described and good value for money. Will be using again.
Positive section of review
Breakfast was more than adequate for continental. Good proximity to the beach and amenities.
Negative section of review
Bedroom had a bad musty smell - it had not been aired properly. The curtains didn't close properly therefore letting in morning light too early. The bed was the worst I had ever slept on. The mattress had springs that stuck into your back and legs. Old , very soft and poor quality. I did not sleep all night. I felt that this room was not used very often. Another issue was that on arrival the manager said - as you have booked with booking.com we are unable to change your room. You have the room they have allocated and we can't change it for you. I found this odd, that, in spite of the room being of poor quality , they didn't relocate us?.It felt like he was already making excuses for the room. On arrival also he asked for the outstanding balance payment in cash. I have no problem with this , just was expecting this - was this so we couldn't make a claim back? Also only breakfast staff in the mornings therefore no one to speak to. Edited - if you look at the poor unprofessional response to my genuine review below, this confirms mine and other customers reviews. They never show any empathy or compassion for bad reviews , nor do they try to address their failings!
Positive section of review
The occupiers of the property were amazing great food great ambient and totally relaxing
Negative section of review
Nothing
Positive section of review
Great location and lovely building. Also directly opposite a national trust property.
Negative section of review
Room was a bit small and very warm. Breakfast OK but only one person serving.
Positive section of review
Very convenient location, excellent staff and great value
Negative section of review
A little tired in places but still great value for money
Positive section of review
Central location. Helpful staff and very nice room.
Negative section of review
My door hangar card for a room service breakfast was not collected, despite being hung out the night before🙁.
Castle Donington, United Kingdom
Positive section of review
Confy bed and very clean
Negative section of review
No plate or proper fork to borrow to eat food with
Positive section of review
Staff top notch
Negative section of review
Nothing