1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff are so helpfully, there is anything they won’t try to sort out. The fact there’s no breakfast in winter month they pointed me in the right direction in walking distance to get a lovely breakfast up the road. My daughter asked to use the pool an hour early they accommodated this to make our stay memorable 🥰
Negative section of review
I didn’t feel my young child was a problem playing and run around excited just being a child. The patience given to my daughter and myself was priceless.
Positive section of review
Other than the gearing in the living room and bedrooms were not working properly, we liked it very much and hope to stay there again.
Negative section of review
No cleaning services available , portable heating or onsite staff available to attend to emergency. Emergency WhatsApp number was not working. I had to call the hotline where the customer / guest service consultants were responsive and understood my needs and concerns, in particular to attending my last minute request for early check-in and multiple calls as I was worried that I could have problems checking-in. Thanks to Van, Rock and another lady consultant for making my stay a nice one. One slight disappointment towards the end of my stay was the request from Ms Jessica who wanted me to take a picture of where I had return the keys after I took the initiative to inform the team via email. However I understood her position was to ensure no misunderstandings or communications between the on-site staff and the Guest service team. (The apartment was exactly as it was posted on booking.com).
Positive section of review
Location (5 minutes from New Street station), spacy, big beds (king bed plus single bed), bath tab
Negative section of review
The host ignored most of my questions and requests. Especially wifi: it did not work and I asked right after checking in. The answer came next day after my repeated requests. Collect the keys: the instruction was incorrect and confusing. So I spent unnecessary 15 minutes. If you do not care about these troubles, choose this venue
Positive section of review
Great accomidation, food was amazing , facilities world class in my opinion and great staff
Negative section of review
Nithing
Positive section of review
Easy self check-in, really nice to have fridge, microwave and kettle + some dishes
Negative section of review
Shower smelt moldy
Positive section of review
Location with easy access to Gatwick North Terminal
Negative section of review
Nothing
Positive section of review
Convenient and friendly staff. Decent gym!
Positive section of review
Staff check in Room Value for money
Positive section of review
Closeness to Bristol Airport
Negative section of review
Cleanliness was not the best
Positive section of review
Clean,friendly,accomadating
Negative section of review
Left my chanel makeup in room 9 sent email no reply