1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was great, Lidl’s opposite the property so noisy at night with deliveries. But great location for visiting the surrounding area.
Negative section of review
Just the traffic noise. Had to sleep with window open as it was hot,
Positive section of review
Excellent location, good value for money. The room was a good size with a comfortable bed and great tea and coffee facilities.
Negative section of review
I was disappointed with the food. I had dinner in the bar/restaurant on my first night and breakfast two mornings. The first morning, my scrambled egg and smoked salmon were delicious. The second morning, it was terrible to the point where I couldn't eat it. It tasted of fried onions. I wondered if it was a different chef.
Positive section of review
Room 1 perfect for our Bridal party preparations with loads of hanging space and floor space, big mirror and dressing table.
Negative section of review
On arrival the staff were not attentive to hotel guests just bar customers. Left waiting for 15 mins. Breakfast all cooked options, nothing lighter or continental.
Positive section of review
The shuttle bus service is particularly useful and the staff were very helpful and obliging.
Negative section of review
Had to run the shower for much longer than I thought should be necessary before a suitable temperature was obtained.
Positive section of review
Comfortable. Convenient. Good location. Reasonable price. Easy to find.
Negative section of review
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Positive section of review
Staff great, especially Chloe. Property and facilities tired.
Negative section of review
Small TV, no glasses, no meals on site, very high air cond temp, had to pry the window open and use a bottle to keep it open.
Positive section of review
Staff were simply excellent and the atmosphere old worldy.
Negative section of review
Nothing bad
Positive section of review
Lovely rooms, friendly staff & great food
Negative section of review
Nothing
Positive section of review
Jill was very warm and pleasant
Negative section of review
Feedback: My wife and I stayed at the Radstone Hotel in Larkhall from the 18th thru till the 19th of May. We wanted a quick getaway because my wife had completed her professional examinations and were looking for a pleasant break. I have to say we were deeply disappointed with our stay. The fan was not working in the room (which was fine because we just opened the window) but then later at night the wifi did not work. We had some post examination work to do and had to tether to our phones and with it being Larkhall the network wasn't great taking it all the more longer to finish up and needing to order something late at night. This resulted in us sleeping late and missing our breakfast. When we informed feedback at the front desk upon our exit, I was absolutely shocked at the attitude. When I mentioned the wifi, I was told, "you reported this at 11pm". As if because we reported it so late we were making excuses , what does it matter when the wifi went down or when we used it my understanding was it was afforded to us as a part of our stay. I also then notified her of the fan and that we weren't able to have breakfast and said if there was anything she can do, from her response and statement it appeared she assumed we were looking for a deduction off the room and just said sorry can't help you the bill is £17.00p (for the room order). So basically it didn't matter that the fan or wifi wasn't working, you owe us £17.00p. We were made to feel like opportunists. No attempt was made to make it right. You really need to train your staff to practice a little more discretion.
Positive section of review
Being so dog friendly
Negative section of review
Air conditioning was not very good
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