1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location - super, communication and check in instructions very clear and concise. Earlier checheck in made possible and communicated timely - super. Personally I would have liked a larger duvet (and bed), not a big issue though :-). The location of the appartment is exceptional, the access stairs are not for the faint hearted. Room Toom Tabbart is quiet so a good nighs rest!
Negative section of review
Possibly a slightly larger bed and larger duvet and the addition of a coffee machine (simple Nespress or similar).
Positive section of review
The hotel was clean spacious and the beds were comfortable. The breakfast was out of this world there was loads to choose from great selection on the continental good value for money I will be returning very soon
Negative section of review
Nothing it was a lovely stay from start to finish
Positive section of review
Great central location, room was very nice. Staff were extremely friendly. We had dinner in the bar and it was very good.
Positive section of review
Well located right in the centre of Usk. Very clean and welcoming, the staff were so friendly and helpful.
Negative section of review
Nothing
Positive section of review
The food, wine, beer, ambiance\. The cooked breakfast had very good quality meat.
Negative section of review
The room was a little noisy in the daytime - music, kitchen extractor. We had paid for breakfast ahead, and it was a little unclear if toast or cereal was included with the cooked breakfast option.
Positive section of review
Convenient for purpose. Friendly welcome and helpful staff. Comfortable bed.
Negative section of review
A longer stay would have been more challenging regarding bathroom. Sloping roof at shower end.
Positive section of review
The staff were lovely and friendly and very helpful
Positive section of review
I didn't like anything from this stay.
Negative section of review
I stayed in the hotel evening of Thursday 26th April checking in around 5.30 pm. I was attending a function locally and on return just after midnight I found a note pushed under the door informing me there was no running water due to maintenance work from 12am - 6am . I therefore could brush my teeth , having a shower , flush the toilet etc If it was maintenance as per the note then it would have been pre planned and I should have been told when I checked in - having running water is a fundamental and basic requirement for any hotel room . If I had I would have chosen to cancel and go elsewhere . However given the manner in which this was done , which I feel was very poor , gave me no choice and a very bad overnight stay . On checking out I complained and was told to contact booking . Com .
Positive section of review
Central and near too what we needed it for
Negative section of review
Had to pay extra for breakfast should have been included for the price we payed
Newcastle upon Tyne, United Kingdom
Positive section of review
Friendly staff very helpful
Negative section of review
Very clean , great breakfast real value for money