1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Fantastic location, close to Paddington station and Hyde Park, the hotel is clean and friendly. The room was quiet and the bed very comfortable. Very nice shower and heated floor in the bathroom and the temperature in the room was easy to control. I ate at the restaurant, and was very pleasantly surprised at how delicious the food was, and at the attentiveness of the waiting staff. Lovely place to unwind and would happily stay again.
Positive section of review
Had to wait for staff at reception for check in staff nowhere to be seen so had to ask bar staff to find receptionist. Room comfortable and big bathroom clean and adequate. Breakfast was very good, choice of 4 on the manu.would stay here again most definitely.
Negative section of review
Wait for staff at receptionist and car park round the back too dark to find the back entrance to hotel..
Positive section of review
Great location and cosy rooms. Love the breakfast and the very nice staff from the check-in to the restaurant and bar they are all great.
Negative section of review
I wasn’t completely in love with the dinner/timing but I guess the outside tippy really put pressure on the team
Positive section of review
Location was great and the room was a good size. Overall the facilities were very good.
Negative section of review
The pillows were awful. Had a very poor night’s sleep and woke up with a crick in my neck. They offered no support whatsoever. Then the shuttle bus charged us £7 a head to take us about a mile to the airport. Absolute joke.
Positive section of review
Plenty of parking and we had a good view. The evening food was okay.
Negative section of review
The room was very tired and in need of a complete refresh. The breakfast could have been a bit hotter.
Positive section of review
Comfy bed, amazing shower, great views.
Negative section of review
The TV in the room had a maximum volume of 20 and it wasn't really loud enough. We also couldn't figure out how to lower the temperature in the room.
Positive section of review
Location, cleanliness and food.
Negative section of review
All fine thanks
Positive section of review
Location was very handy
Negative section of review
Bed was slightly uncomfy
Positive section of review
Everything
Negative section of review
Bathroom a little squeeze but no problem
Positive section of review
Everything