1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
After reading the previous comments about this hotel I was a little apprehensive, but I needn`t have worried. Yes, my room was small. but it was very clean. It had everything that I needed for my one night stay - a bed a shower a toilet and wifi. I stayed in room 24 which was located around the corner and I had to walk up 4 flights of stairs, as there isn`t a lift, I`m glad that I left my heavy bags at Victoria Coach station overnight. The location is excellent. It`s a 5 minute walk from Victoria Coach station and a 20 minute walk from Westminster Abbey, London Eye and Big Ben etc. As breakfast is not available at the hotel, there are lots of places to eat at around the area. Would I stay here again? Yes I would, but don`t expect it to be The Ritz Hotel, you get what you pay for
Negative section of review
Some things need updating such as the toilet roll holder in the bathroom which was dirty and old but it wasn`t a problem.There was also no toiletries in the bathroom, only hand wash at the sink which was located in the bedroom.
Positive section of review
the room was a little small and when we initially arrived and the first night the whole bathroom and bedroom really smelt of sewage - so much so that i couldnt sleep initially on the first night until i had got up and sprayed some perfume around the bedroom breakfast was lovely the staff were really helpful and friendly we had dinner on the first night which again was lovely and very reasonable over all our stay was lgood just the sewage smell that was an issue on the first night
Negative section of review
the smell of sewage on the first night the shower had very little power and i would have liked a hand shower as well as the overhead shower had little force to wash off the suds
Positive section of review
The place was clean and comfortable. The personal was very helpful and responsive.
Negative section of review
Walls are a bit thin but if people don't talk loudly it is ok. Unfortunately for us, a lady decided that it would be the prefect time for a loud and explicit intercourse marathon throughout the night.
Positive section of review
hotel was clean, staff helpful and friendly breakfast was lovely
Negative section of review
A shame the restaurant is closed in the evening
Positive section of review
Cotton sheets great bed. Friendly staff. Great location.
Negative section of review
Menu is limited.
Positive section of review
The room was clean and the beds were comfortable
Negative section of review
The attitude of the person who checked in my mum and sister was not what we would have expected
Positive section of review
Cleanliness, warm and comfortable
Negative section of review
Nothing
Positive section of review
Nothing. Very disappointing.
Negative section of review
Mice in the room and they did not do food. We are waiting on a refund.
Positive section of review
Close to BIC and town centre
Negative section of review
There was an all night party going on in the next hotel (Royal Exeter) that finished at 5am. When we got to our room we had wondered what the earplugs were for that were left on the bedside cabinets!
Positive section of review
Comfortable and clean
Negative section of review
Poor quality breakfast