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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Only the spa treatments were good .. although we couldn’t use the the sauna as it was full of loud men .. I slipped on the wet floor trying to get in the pool .. and the floor had lots of tiny insects around the beds when we went to sit down only to be told the beds were already taken so we just left. Felt like a whole wasted trip and it was a saved up treat for my husbands birthday..
Negative section of review
The room was of low standard and smelly .. charged me £15 for my dog but didn’t provide anything in room for her .. the bed was very uncomfortable and wasn’t clean, the room was dusty and the socket behind the bedside table came off when I tried to unplug my phone .. no fridge so bottled water was warm .. had to use bottled water in the kettle as the sink water was all cloudy .. the kettle itself had a mind of its own and I had to keep rocking it to get it to boil and it was full of limescale inside. Dinner was massively expensive, the vegetables were to hard to eat and broccoli was so hot with way to much chilli on that I complained and it was taken off the bill I had the monk fish but a very tiny piece so left there very hungry still and over £100 for a meal for two was very disappointing .. the breakfast was a bit better but not worth the money .. black pudding was rock hard and I couldn’t cut through it pouched eggs were tiny and hard and the mushroom was full of water .. but I was so hungry that I managed to eat half the plate .. no fruit salad left in bowl so left with an apple/orange .. very very upsetting experience.
Positive section of review
Incredible value! The breakfast is hot fresh and extensive! I had a vegetarian breakfast and was great! Breakfast room is nice. The staff are lovely. They gave everyone an Easter egg which was so sweet. It is a few minutes wander down hill to town. Has a bar and entertainment regularly for a mature crowd.
Negative section of review
Parking maybe tricky. But possible.
Positive section of review
Great location. Room was very nice and large..king size bed..we very much enjoyed our stay
Positive section of review
Location at T5 can't be beaten for an early flight
Negative section of review
Room was shabby with broken fixtures. Apart from the size, doesn't feel like it deserves the star rating. Furniture scuffed up, carpet has stains. Very little in the room.
Positive section of review
Location restaurant staff were attentive and helpful.
Negative section of review
Food options were very limited and not very palatable. The rooms were ok but tired and very poor quality with terrible pillows they were flat and not fit for purpose! Hotel staff were limited and not particularly friendly,happy or helpful.The hotel was not value for money as it’s very old and tired . I think you need more than fresh paint to update this hotel and some staff that actually seem like they like people and want to help them to enjoy of their stay! This hotel is very overpriced.
Brighton & Hove, United Kingdom
Positive section of review
Fantastic location and parking included.
Negative section of review
The heating was difficult to workout. There were no directions but the people we contacted told us this is a common issue. Some info in the welcome pack would be helpful.
Positive section of review
Friendly staff, spacious luxury rooms
Negative section of review
N/a
Positive section of review
The room was beautiful and good size
Negative section of review
The pool was quite cold and our aircon wasnt great
Positive section of review
Everything was very good
Negative section of review
Nothing
Positive section of review
Helpful staff
Negative section of review
Noise from room above.. Thumping footsteps overhead for an hour or so in evening. Bedside lights did not work.. Told reception but not fixed and no feedback following day!
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