1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff couldn't have been more friendly, courteous and helpful, nothing was too much trouble. The room was very clean and the towels, toiletries and complimentary refreshments and toiletries replenished every day. The breakfast is of great quality, plentiful and tasty.
Negative section of review
The room was on the small side, but given the price, that was expected. There was a distinct lack of plug sockets, with two sockets being inaccessible as they were covered by the bedside table. The bedside cabinet drawers were also very small and difficult to open. Changing the bedside cabinet to a small moveable table would solve the problem. Given it is 2024 I believe the addition of USB sockets is also a must. The other socket under the table was vey difficult to access, especially given the size of the room.
Stoke on Trent, United Kingdom
Positive section of review
The bar staff was very good. We did not have dinner but breakfast was excellent. The room was nice and clean. We very much enjoyed our short stay.
Negative section of review
Nothing.
Kingston upon Thames, United Kingdom
Positive section of review
Everything was great! The dining room is large, and all places are well ventilated.
Negative section of review
No toilet tissues. TV remote controller was not working.
Positive section of review
It was super clean, comfortable, modern, welcoming and convenient.
Positive section of review
Easy to book in and out. Tidy place. Enough space for 5 people
Negative section of review
Staff at Haven were a bit full on. Stains on carpet but tidy and clean otherwise
Positive section of review
Very friendly staff. Paddington Station is 3 minutes walk.
Positive section of review
Welcoming comfortable and staff was so lovely ☺️
Negative section of review
Staff was amazing the location the facilities all amazing the fine touches Little extras
Positive section of review
Staff were excellent, especially reception
Negative section of review
Tired room, stains on the carpet. Toilet didn’t flush properly
Positive section of review
Warm comfortable clean