1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location, near to Euston & Leicester Square. Allowed you to leave your luggage temporarily. 24-hour reception. Continental breakfast only
Negative section of review
They have done away with the cooked breakfast- please bring it back!
Positive section of review
Very nice, clean, fast repond from the Cozy team and they even accomodate our request for late check out.
Negative section of review
Washing machine not working thru out the stay.
Positive section of review
Breakfast was sufficient for us, food was cold and the selection was very good
Negative section of review
The front staff were not friendly at all, did not greet in the morning, but the staff at breakfast who were assisting and cleaning up were very friendly and helpful Sadly our view was of the parking bay. Disabled parking was not monitored, we had to use the overflow parking, lots of cars parked in Disabled parking did not have blue badges.
Positive section of review
Fabulous location, great staff, comfortable room & bed!!
Positive section of review
Clean, good breakfast, friendly staff and great location.
Negative section of review
Nothing
Positive section of review
The staff in the Garden restaurant were Fantastic!!
Positive section of review
Great shower and great breakfast...
Positive section of review
The location is perfect for T4 LHR
Negative section of review
The overnight car park is more expensive and outdoors, that compared with the Crowne Plaza that is indoor and a lift directly into the lobby. The car parking at the Hilton a steep staircase that could be difficult with heavy cases or people who have mobility limitations.
Positive section of review
Nice spacious room
Negative section of review
Being woken at 10.10pm by a fire alarm that was a false alarm. Being woken at 10.30pm by a fire alarm. Difficulty of approach for a pedestrian with a bag, coming from bus stop, uneven surfaces everywhere. No clear path in the dark. Room was too hot for good sleeping and no alternative to a full duvet, so I did not sleep at all well as I was too hot, couldn't open the windows to get some air in.
Positive section of review
Nothing
Negative section of review
We r couple but they gave us 2 separate bed which we didn’t like After looking the room we left from the property without spending a night It was too bad