1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location, structure and Spa were outstanding. The hotel offers incredible setting, beautiful rooms and comfort. The Spa gets really busy during kids time, but still well managed. The Spa team is very professional and I had the best massage ever.
Negative section of review
The service at the restaurant was terrible in terms of organisation. I now understand the 3.8 reviews vs the hotel rated 4.6. Managers and staff seemed really stressed and unable to manage customers complaining due to long wait. The service and waiting time were not aligned with the expectation related to the price. We waited over an hour for dinner to be served. Breakfast organisation was terrible. Over 45 minutes to get only a coffee and over an hour and 15 minutes for food, while the restaurant was not fully booked. Considering the price payed per night 350 pounds, this was totally unacceptable. We were given the excuse of being understaffed but this is not acceptable for the rate payed.
Positive section of review
The location was key - we needed to be close to Kings College hospital and DMH train station. Really friendly staff and room was very clean with lovely fresh bedding, comfortable pillows and fluffy towels.
Negative section of review
Unfortunately the shower was completely blocked and overflowed even during a short shower. Had to keep turning the water off and wait for it to drain out before turning it back on to finish washing! The room is also next to a busy road so it was difficult to rest after a stressful day in hospital.
Positive section of review
I liked the clean recently renovated room, the choice and quality of the food in the restaurant and the location with shops and services nearby
Negative section of review
Happy with things generally
Positive section of review
The views are amazing, we were made to feel welcome & the rooms were comfortable & clean. We had everything we needed
Positive section of review
The foyer and public areas on the ground floor were open and bright, making for a welcoming entrance into the hotel.
Negative section of review
There was an awful lot of very noisy and disruptive construction work being undertaken during my stay. An incredible amount of drilling noise began at 8:45am outside my room and thus prevented any sense of a restful morning, let alone anybody else who might be wanting to sleep before check out at 11am.
Positive section of review
Great value for money Clean comfortable attention to detail Greta breakfast
Negative section of review
The location meant this was this the only place to eat and drink
Positive section of review
Very large room. Great bathroom. Nice restaurant.Plenty of onsite parking.
Negative section of review
All good
Positive section of review
Neat and clean, traditional, plain and simple.
Positive section of review
John the owner was a stand up guy….
Negative section of review
Noisy
Positive section of review
Awesome host
Negative section of review
Wi-fi should have been better
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