1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing turned up to the hotel half an hour before checking in and was told it would an hour later so went for a walk round returned back to the hotel but there wasn’t anybody there so give them a ring no answer kept on ringing while sat in car outside got sick of trying after an hour manage to get another hotel close by who told us where not the first one it’s happened too don’t book here they use it as a sheltered house aswell Tried for a refund still no joy.
Negative section of review
lol
Positive section of review
Ideal location, beautifully decorated and very clean throughout. The Champagne bottle decorations and room names are a great touch. The staff were friendly and the room was gorgeous!! Super comfy beds and nice complimentary gifts for our room type. Loved it, thank you!
Negative section of review
Nothing in particular - only I guess the confusion of the front door - it’s not the one labelled :-D
Stoke on Trent, United Kingdom
Positive section of review
Perfect overnight stay for my birthday. Excellent breakfast with good choices. Beautiful grounds to walk in and surrounding area. Beautiful clean room with balcony and perfect weather to sit out there. Very friendly welcoming staff and cat. Will return.
Negative section of review
Nothing
Positive section of review
The staff were nice enough and the coffee for the breakfast was quite decent. Location is ok and parking cheap enough
Negative section of review
Place need a renewal quite massive. Room are old but mine was clean. Now. The hotel is not a three star. My phone did not work. Bathroom clean but really really old you could see it. The bed terrible. Too hard and stiff. Wifi signal was very weak. The bar closed at 20:45 even you could see in the menu said til 2130.
Positive section of review
Cancelled my stay as I arrived promised to refund my money still waiting avoid this property
Negative section of review
Cancelled my stay as I arrived promised to refund my money still waiting avoid this property
Positive section of review
Excellent value for money, very friendly welcome which continued all through our stay.
Burton upon Trent, United Kingdom
Positive section of review
Location of hotel is great for town centre.
Negative section of review
Not really received by staff as hotel guest. No hotel uniform, etc. More like a hostel with someone handing out room keys. Rooms dated, shower just passable. (takes an age to get hot). A real shame compared to the town centre flagship hotel a few years ago when there was a nice bar, restaurant and good breakfast. Now the feeling of a hostel renting out spare rooms not being used for immigrants/refugees.
Positive section of review
Nothing - WARNING BED BUGS
Negative section of review
Hidden in a smelly alley way hard to find, we were given broken keys to the gate, in which we had to jump over a spiked fence to access the property. The host is impossible to contact via phone. Dirty walls, room and bathroom. Black mould in the bathroom and BED BUGS within the room seen during the last night. Covered in bites and now have the bugs through our belongings. NOT WORTH THE LOWER COST OF ACCOMMODATION
Positive section of review
Convient
Negative section of review
Room hot and stuffy, poor ventilation as windows opened to covered courtyard
Positive section of review
Nothing
Negative section of review
Not being honest with me hotel was shut only phone number on window.not very helpful said would get a refund but still waiting don't stay here