1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing, the hotel had whay looked like knife holes in the wall and the local community informed me after booking that it is used by prostitutes alot, when asked for a refund we were told no
Negative section of review
Them giving me my money back considering we didn't stay there an went and got a room at the holiday inn
Positive section of review
My third time at the coastal resort and every time the caravans are first class, clean, and extremely comfy. The location is amazing, and the staff on site are always extremely helpful. 👌🏻
Positive section of review
The location was perfect and Charlotte the Manager was so incredibly friendly and helpful- she absolutely took such wonderful cared of us.
Negative section of review
Unfortunately our mattress was not terribly comfortable.
Positive section of review
Very clean and comfortable, beautiful gardens, great size TV. Lovely coffee and Tea facilities. Excellent communication from hosts.
Negative section of review
Nothing we didn't like, but would be perfect if there was a small fridge under the desk.
Positive section of review
Even the nice location right next to the Loch was ruined by the staff and the condition of the hotel
Negative section of review
A choleric, overwhelmed manager insulted us loudly in the lobby after we had asked at the reception how we (including three 80+ year olds) were supposed to get our luggage to the fourth floor without a lift. We were made fun of us by asking whether we would want him (the "manager") to carry up our suitcase. His response actually made the whole situation even worse. The condition of the non-renovated rooms is horrendous as you are greeted by a damp and stale smell and we woke up with a headache despite sleeping with the window open. The "renovated“ ones should undergo another renovation as they are still not worth the money. At the buffet the staff did not refill the bread after already asking 4 times over a period of 15 minutes because it was still frozen even when there were still 45 minutes of the breakfast time left. The few staff in the breakfast room were almost running in and out of the room even though the room was only 1/4 full. The manager from the previous day walked around with a frown so big that we all felt very uncomfortable. I strongly advise anyone to stay away from this place.
Positive section of review
Bus service right outside, take you straight to the town centre. Comfortable & quiet at night.
Positive section of review
fantastic location Delicious breakfast with lots of options
Negative section of review
lots of stairs up to the top floor!
Positive section of review
Lovely little room friendly staff comfy beds
Negative section of review
The price of breakfast. I cannot eat gluten or dairy and just wanted a slice of gf toast and they wanted to charge me £19.50
Positive section of review
not a lot to write here..
Negative section of review
awful service.. no water to drink, no tooth brush, no paste, no shower gel, the taps dont work.. terrible place. This place must be ashamed of itself for the service being offered!
Positive section of review
Breakfast was very good.
Negative section of review
The room felt a little claustrophobic
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