1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location - excellent, right in the heart of everything (shops, pubs, abbey) Room was clean and well presented Friendly welcome and helpful chap directed us to the carpark which was a little tricky to find at first Room was ready earlier than expected so we checked straight in
Negative section of review
There are some weird acoustics in this place and the building suffers oddly from noise even though it has brand new double glazing. Fans and vents were constantly humming (even though our bathroom fan was off), there were weird rumblings that shook the floor in the night, and music/partying that sounded a like it was coming from the bar, but when we went downstairs the bar was very quiet and almost empty! We didn't mind the music as it stopped by midnight but it was rather a mystery as to where it was coming from and why you couldn't hear it in the rest of the hotel. The main gripe was noisy cleaners crashing round and banging doors at 5am - it's been mentioned on reviews before so it seems a bit disrespectful when they know people have paid good money to sleep, and you cant really sleep before midnight due to the music. It wasn't even necessary sound (e.g. hoovers), seemed more like careless or deliberate door banging and stomping which could easily be avoided. We were told it only happens on a Wednesday morning but as we only stayed one night, I cant vouch for that. Maybe Tuesday night should be 25% off in that case.
Positive section of review
The location was perfect for the AO arena, bars & restaurants. 7 minutes walk to Manchester Victoria station. The apartment itself was quiet.
Negative section of review
I personally felt the apartment was overpriced. I paid over £500 for 2 nights. There was no handsoap in the bathroom, no hand towel, no bathmat. There were no tea towels in the kitchen . For the price I paid, these are basic items. You also have to get the keys to the property from a local shop. This is annoying when travelling. Invest in a lock box.
Positive section of review
Greeted by lovely staff, the hotel is stunning. The rooms big and comfortable with air con!
Negative section of review
That we didn’t stay longer!
Positive section of review
The property was stunning. Decorated so beautifully with such classy touches throughout.
Negative section of review
N/A
Newcastle upon Tyne, United Kingdom
Positive section of review
Good city location, was useful as a hotel to stay in prior to starting a walk
Negative section of review
Bathroom could have been cleaner but not too bad.
Positive section of review
Plenty of choices , tasty ,hot and a lovely ambience..
Negative section of review
No improvement s needed we thoroughly enjoyed our breakfast.
Positive section of review
Breakfast was awesome, staff were great
Negative section of review
Upgraded room overlooked the bin store and waste water bubbled up into the bath. Was sorted, but left a bit of a cringe feeling about having a bath.
Positive section of review
The breakfast was excellent.
Weston-super-Mare, United Kingdom
Positive section of review
Location lovely walks
Negative section of review
Hotel wasn't clean, dust all over shower head did not fit the shower holder, window scarily opened up wide not child friendly. breakfast was not good at all coffee terrible, staff not as friendly walking around with earphones talking on phone. Parking terrible.
Positive section of review
The location
Negative section of review
The hotel is very run down we spent all night listening to birds nesting in the rafters,hoping it wasn’t rats .You advertise free Wifi but is only in the public rooms which are closed .Climbing the stairs is dangerously carpet frayed ,tried to close the curtains they fell off the rod the whole stay was disgusting couldn’t wait for the sun to come up to get out of there