1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The gentleman at the front desk was exceptionally polite and very helpful, a real asset to the hotel. The bed was very comfortable and the room was pretty clean. We had a lovely nights rest. The swimming pool and spa facilities were nice.
Negative section of review
We had an executive room and I was a bit disappointed to be honest. The shower knob to control the temperature was broken, a screw was missing so it kept falling off and it made it difficult to control the temperature. It was skin scalding hot then freezing cold, took a good while to try and regulate. If you turned it on powerful it flooded the floor. There was some problem with the toilet, it didn't flush properly and kept leaking water onto the floor. We cleaned it up a few times in the night as it is unpleasant to step in a puddle of toilet water in the middle of the night! The icing on the cake was the dodgy iron that RUINED my blouse! The breakfast is not very vegan friendly, I enquired about vegetarian options one young lady told me point blank no. I asked another much gentler lady who immediately said she would check with the chef...turns out they did have vegetarian sausages. They are easily remedied matters but at £111 a night it is a bit of a let down. Hopefully they will get fixed. There was no one at front desk to speak to when we were leaving so didn't get to share this with staff before we left.
Positive section of review
Very friendly. Loved the little extra touches in the rooms. The music festival on the night of my stay was an unexpected surprise and very welcome.
Positive section of review
Very clean , well priced, microwave , kettle , milk , tea Coffee all available. Didn’t have to leave by any time during your stay.
Weston-super-Mare, United Kingdom
Positive section of review
Kids loved the family room was nice and cosy for us all :)
Negative section of review
Nothing
Positive section of review
The room was very clean, breakfast excellent
Negative section of review
There wasn't sponge for showering in the room.
Positive section of review
The location was perfect, nice place to stay
Negative section of review
Breakfast was to expensive ,and the bathroom needed updating ,but it was clean
Positive section of review
Breakfast was tasty and plenty of choice
Negative section of review
Reception area was uninviting....first impressions matter
Positive section of review
Good spacious room. Nice and quiet
Negative section of review
Toilet flush really loud
Positive section of review
Location, beautiful surroundings.
Negative section of review
Blocked toilet, although the staff responded quickly not a great system. Clearly needed updating.
Positive section of review
As above
Negative section of review
Room decor was horrible