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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Simple, quick and friendly check-in process. Pleasantly surprised at the room quality and facilities - very fluffy towels! All staff super friendly and efficient - special mention to the late night bartender who made me 2 great G & T for my night caps. Great central location, and will defo stay here again when back in |Manchester.
Negative section of review
Nothing
Merthyr Tydfil, United Kingdom
Positive section of review
The staff were warm, friendly, and welcoming. The garden area was lovely, the location was superb, the food was outstanding, and it was very reasonably priced. The pool was lovely, and we were allowed access before checking in. The facial I had was lovely.
Negative section of review
Small room, uncared for, fixtures and fittings need to be addressed. In the bathroom, the toilet roll holder was hanging off, and eventually fell off; there was no towel rail or indeed any hooks in the entire room; the toilet seat was unstable;the seal around the bath was lifting and unpleasant; the sink waste was rusty; the floor covering was rising by the bath, probably contributing to the musty damp smell in the bathroom .
Positive section of review
-Great location & convenient. You can walk to city center -The place is clean and great deco, especially the kitchen. I like the homely feeling -Great host who responded swiftly
Negative section of review
-The lights are dim in general, especially the dining room. Would be great to have a stronger light
Newcastle upon Tyne, United Kingdom
Positive section of review
The bed was massive and super comfy. I appreciated there being plenty of plug sockets near the bed, and catch-up services on the TV. Breakfast was very good.
Weston-super-Mare, United Kingdom
Positive section of review
So friendly , breakfast superb and little puppies had just arrived and was allowed to hold them
Negative section of review
Nothing
Newcastle upon Tyne, United Kingdom
Positive section of review
The hotel is clean the staff are very friendly and helpful and the situation is brilliant
Positive section of review
It was quite easy to find and we were given an upgraded room (luckily as lift was broken)
Negative section of review
Parking was difficult due to inconsiderate drivers (not hotel staffs fault). Doors/walls very thin so woken up multiple times by other guests coming in and out their room (wouldn’t expect to hear so vividly). We were unable to make breakfast due to a change of my daughters competition time and hotel was unable to refund this.
Positive section of review
Good situation. South Kensington tube near. Easy connection to/from LHR via tube.
Negative section of review
There is no Free Wifi in the room. TV has 5 channels only.
Norton Saint Philip, United Kingdom
Positive section of review
Lovely building and exceptional food offering
Negative section of review
Rooms in the ground floor of “The Plaine” are a a little bit noisy due to the nearby road
Positive section of review
Location, food, service
Negative section of review
There are 3 beds in a room still online it doesn’t show