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2
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Positive section of review
The apartment was in a great location being a 5 minute walk to the strip of shops, restaurants and public transport making it very convenient. Upon checking in there were a few goodies as a welcome gift, including milk. Always appreciated. Communication with Sophie (property manager) was prompt via WhatsApp and also appreciated especially over a long weekend.
Negative section of review
We have not stayed in a basement apartment before and due to the heavy footsteps from the tenant in the apartment above during the day and night, we probably won't again. If stairs are an issue for you (not us) going down the stairs to the basement apartment may be a problem. TV did not work but Sophie promptly organised a technician to fix the issue but unfortunately he could not fix the streaming service which also was not working. Another technician came in the afternoon of that same day to fix that issue. For our inconvenience we received some more goodies. There is a booklet explaining how items in the apartment function/ how to operate appliances but in some instances not clear or correct. This has been pointed out to Sophie who was going to update this document for future tenants.
Positive section of review
The staff were extremely helpful and pleasant. The views from the breakfast and dining areas were beautiful. There was an easy way straight down to the promenade for lovely walks close to the sea.
Negative section of review
We found the car parking lacking . When it eased off in the week, the parking spaces were inadequate for many cars and we found enormous cars abutting our car. Half the dishes( all beautifully cooked) and all the specials contained celery, a very common allergen ( second after nuts) thus reducing my choice of dishes considerably. The celery was in the stock , presumably a preparation bought in. There are stock sources available which state on the wrapping no allergens.
Positive section of review
Cosy feel and great host. He was very helpful and friendly. It was a short walk to catch the Red Bus to do our sightseeing. Would stay there again without a doubt.
Positive section of review
Nice hotel, clean, rooms are large, bed is comfortable and large. Reception desk very polite and available 244/7.
Negative section of review
No breakfast served. Reception desk women wear islamic veil which I feel offended by, I would prefer a neutral personel.
Positive section of review
Polzeath is a beautiful place, you cant go wrong with a visit to this beach and surrounding area.
Negative section of review
On booking .com site, all rooms shown are spacious, bright and have an ocean view, the one we got (superior king - £200 for one night), was small and dark with a view of some bins. No chance of an upgrade, feel totally lied to and ripped off. This was meant to be a treat, and was just dissapointing. A warning, all rooms face the back of the hotel. Only appartments face the sea.
Positive section of review
The staff and food were great! We had a lovely stay for a family wedding.
Positive section of review
A very nice quirky little property very close to town centre.
Negative section of review
Bed was a bit too low for us older people and the bed settee in living room was a bit uncomfortable. The heating was a problem to control. It kept coming on in the night. We were up and down trying to put it off
Positive section of review
Good communication, quick transport into city.
Negative section of review
No door key only electronic. On arrival accommodation was occupied. Called contact who told me person in the room had gone to incorrect room but they had been there awhile and room/bed was not fresh! Was now concerned someone else could enter room as code was given out. Would suggest a key for security reasons. Room was by a busy road (approach to roundabout to Blackwall tunnel) near constant traffic.
Positive section of review
Space, kitchen, location, 24 hrs reception
Negative section of review
The stairs
Positive section of review
Warm welcome and comfortable accommodation
Negative section of review
We weren’t told that restaurant wasn’t open all week