1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was a well thought out property in a central location. Although well decorated and furnished unfortunately I hadn't expected it to be so dark. There were no windows in the bedroom or kitchen which I didn't pick up from the listing. Having said that it was very clean and easily accessible with off road parking. Small detail - a pint of milk would have been appreciated to make a cup of tea when we first arrived.
Negative section of review
It was very dark inside
Positive section of review
What a beautiful hotel - newly renovated and redecorated. It was immaculate and the room was extremely spacious overlooking the countryside. We had dinner at the hotel and the food was amazing and huge portions - my husband and I have big appetites but neither of us could finish our meals. It was a perfect stay and if ever we are in the area again we wouldn't hesitate to stay here.
Negative section of review
Absolutely nothing
Positive section of review
The property is a lovely stone cottage that links closely with my heritage and profession. It was close by the local pub and near to the airport so was very practical. The host was lovely and welcoming as well as thoughtful and provided a clean cosy room
Negative section of review
Nothing to dislike
Positive section of review
The Waterloo is comfortable but not special and being in Betws the prices are high for the area. Our room was clean and well equipped and the staff were lovely.
Positive section of review
The room was large and nicely appointed, staff friendly and helpful. Breakfast choice and quality excellent.
Negative section of review
Nothing
Positive section of review
Lovely bright room. Some areas of the hotel could have been cleaner. Great location and facilities.
Negative section of review
Service a little slow from the bar when sitting outside. As mentioned some hallway areas could have been cleaner.
Positive section of review
Fabulous central location. Lovely old building with atmospheric bar area. Great cooked breakfast.
Negative section of review
Room could have been cleaner. Carpet needed replacing. Lots of stains on it.
Positive section of review
It was well organised and well maintained property. Service was very good.
Positive section of review
Location great A charger left at property was returned promptly
Negative section of review
Smelt of smoke/cigarettes and the shower was broken
Positive section of review
Great location rooms a little tired but clean
Negative section of review
Parking a bit tricky if hotel is full but otherwise no complaints