1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
For the first time we got fried eggs which is a bonus as we only have egg on toast and none of us like scrambled saw someone get a fried egg so asked if we could have one i was saying I've never had a fried egg there the waitress said I should have asked I said I've stayed at the heritage about 10 times since February and when I've asked I was always told no she's not doing them today which she seemed a little surprised about as did the receptionist when I told her why I didn't buy breakfast there went to morrisons down the rd.breakfast was in with my package this time so thought I'd give it a go that's how I know you can get a fried egg now.
Negative section of review
Went down to eat at the restaurant at 7pm was told it didn't open that night till 8.30pm which seemed strange as I saw a couple go in went up to bar at 8.40 asked what time restaurant opened she said it was closed I was gob smacked I said so you opened for 10 mins then they didn't know what to say they probably ran out of food but tell the truth don't have people waiting to eat then tell them it's closed so went to local pub had food there good food go there in future
Positive section of review
Food was amazing, we had breakfast each day we stayed, great variety. We also had a main meal in the bar area, food was exceptional, great choices and portion size was big.Staff were so friendly and helpful, nothing was too much bother for them. Would highly recommed this hotel and would defainetly stay here again.
Negative section of review
Nothing, everything met our expectations.
Positive section of review
I was kept up to date with all that I needed to via email before my trip. The welcome I received from Keith & Ros was fantastic, perfect hosts great location, the property was lovely and clean throughout, full English breakfast was superb. All In all a great experience with perfect hosts.
Positive section of review
Staff were very friendly and helpful. Room had everything you needed, lots of space, cupboards and bed very comfy. Beautiful views from the outside seating area.
Negative section of review
Too many fish options and most meals came with chips. Could do with a more varied menu. Also lighter bites could be served later too as didn't always want a main meal in the evening. I had the yellow Thai curry which was very bland and tasteless, also heard people on other tables complain about different foods. Very overpriced menu.
Positive section of review
Room extremely comfortable and clean Plenty of hot water Staff lovely Breakfast good
Negative section of review
Lots of stairs!!!! Bar area in need of some refurbishment
Positive section of review
Location friendly staff in reception and restaurant
Negative section of review
Nothing
Positive section of review
Location was very quite enjoyed the peace.
Negative section of review
There was a bit of a funky smell when we first went in, we have been to many lodges this one just felt a bit basic for us think we have gotten used to the luxury ones. No welcome pack, hot tub wasn’t very powerful or clean, there was a lose bit of decking which my daughter hurt her self on twice. WiFi was different to what instructions I had received, leaflets and menus was very outdated.
Weston-super-Mare, United Kingdom
Positive section of review
Great welcome from staff, amazing room
Negative section of review
Nothing
Positive section of review
Location en route to Devon
Negative section of review
No evening meal as not booked , not too happy
Positive section of review
Friendly
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