1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
When i arrived i was expecting a nice welcome and i thought i was going to get a sea view room .but on arrival a member of staff came out and was very very rude .as for the room i didnt evan get into the hotel they gave us a room behind the hotel the room was ok it stated sky tv but you had to pay for movies .in the bathroom there was one square of toilet paper had to go to shops after a long drive the breakfast wasnt fresh couldnt wait to leave
Negative section of review
Being in a room bahind the hotel no toilet roll and breakfast was heated not fresh
Positive section of review
The location of this hotel is just stunning. They are in the middle of the mountains next to a beautiful lake. In the morning, if you have your coffee next to the lake, you can only hear the birds, feel the fresh air, and enjoy nature. Moreover, the staff is lovely and the rooms were very clean and beautiful. Made me feel like I was in a room from the Hobbit, but 2024 version 😂 The food was also great, so I really recommend this hotel.
Positive section of review
A superb hotel with clean, comfortable and well maintained rooms. Lovely cosy rooms with air con and a super king size bed guaranteed a great night's sleep. En suite facilities included a bath with shower and quality toiletries. Breakfast is excellent with plenty of choices and a hot buffet .
Positive section of review
The staff provided excellent assistance throughout our stay. While their efforts were evident, the experience sometimes resembled scenes from Fawlty Towers (the British sitcom). However, the location was convenient for families, with easy access to various amenities.
Negative section of review
Unfortunately, we had quite a few hiccups during our stay. I don't mean to complain but for the price (about €400 per night), we expected better. Problems included: The breakfast had next to no gluten-free options, even though we asked. Two lights in the room were broken, which was a problem because the room was already quite dark being in the basement. We requested a fix on the first day, and they repaired one of them. The following day, we asked if they could add another light somewhere since it was still too dim. They responded by placing an extra lamp, which did improve the lighting situation. Another concern was the shower knob, which frequently fell off, posing a safety risk, especially with young children. Despite reporting the issue early on, it took almost 48 hours for someone to call to our door (5 mins before we were checking out) to come to address it. On top of that, the bar was closed one night because of staff issues, and breakfast was a mess the next morning for the same reason. It didn't ruin our trip, but for the price, I expected better service. The location was nice, and the staff were friendly, but it felt like they were short-staffed. I suggest to others that it’s probably not the best price/quality option around.
Positive section of review
I always stay here when I travel to the area for work (I would also happily stay if I were on holiday too!) Alex and team are so friendly, helpful and it's a lovely place to stay. The food is great too, which is a nice bonus.
Negative section of review
Nothing.
Brighton & Hove, United Kingdom
Positive section of review
The location is excellent, very close to amenities and great restaurants.
Negative section of review
Rooms not serviced during visit. Hotel carpark is very difficult to get in and out of.
Positive section of review
Good value, comfortable room, helpful staff. Good location for the town
Negative section of review
Shower could have been a bit more powerful
Positive section of review
Very friendly and helpful staff, excellent breakfast and great location
Negative section of review
Nothing, everything beyond expectations
Positive section of review
Great location easy check in 10 mins after booking due to no trains
Positive section of review
As always great welcome, great facilities and service
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