1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, lovely decor, light airy breakfast room good selection of food. Great helpful staff and went over and above to make our stay memorable!
Negative section of review
Lifts were a bit confusing
Positive section of review
The location was brilliant staff very good and helpful Room was so clean Meals breakfast can't fault it would stay again overall 8 out of 10
Negative section of review
dinner food bland and over seasoned waitress pleasant waiters fair I felt realty uneasy as if they wanted us to rush also cleaning away when my partner was still eating otherwise would stay again overall 6 out of 10
Positive section of review
Out of all the hotels I’ve travelled to for work, this place blew me away. It was nicer than some of the places I’ve stayed on holiday. Great 👍🏼
Negative section of review
Location requires pre planning for taxis, book ahead for Uber.
Positive section of review
Fantastic hotel with equally fantastic staff. From the minute you arrive and meet Rob at the front door the experience is first class
Negative section of review
Nothing to dislike about The Grand
Positive section of review
It was a beautiful I would recommend it highly when I'm over again I will definitely book this house.
Negative section of review
The only thing was the stairs we steep that is my only complaint everything else was perfect 👌
Positive section of review
Unfortunately there was no breakfast on a Monday, apart from that the room/staff were excellent
Negative section of review
Breakfast to be offfered
Positive section of review
The location was perfect. In easy reach of transport, restaurants and shops.
Negative section of review
We were disappointed to find that the televisions in even the superior rooms were not connected to the WiFi, limiting our ability to stream films, programs, or music. This restriction meant that we could only watch terrestrial TV, which was quite disappointing during our extended weekend stay. As older individuals, we were looking forward to relaxing and enjoying some entertainment through streaming services. Additionally, having only one chair in the room was inconvenient for us, as one of us always had to sit on the bed due to the lack of seating options. These factors impacted our comfort and overall experience during our stay.
Positive section of review
Perfect Location for theatres, Soho & Shopping! Exceptional staff.
Negative section of review
It was All good!
Positive section of review
Great location for purpose
Negative section of review
Lounge was a little disappointing despite excellent staff
Positive section of review
Nothing I liked.
Negative section of review
Room not ready for check-in time which is 3pm. I was told give them 15 minutes and the room will be ready. I waited around an hour. There was no apology. Reception staff not very friendly. The price on the menu for drinks and food are wrong as when I went to the bar the drink was a different price to what the menu said. Staff on personal phones around the hotel. A few days before my stay the hotel kept sending me messages every few hour to upgrade my room, when I went on the page it wanted me to pay so I didn't upgrade my room, I thought they were offering a free upgrade. The room was very small for noise coming from corridor in the evening and night. Buffet breakfast but was cold. Not kept filling up breakfast hot plates
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
