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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was excellent, small but sufficient. Clean, modern, comfortable. Air con worked perfectly, could just hear the faint rumble of the tube but nothing that would disturb anyone. Bathroom was clean, shower was hot. Beds were comfy! WiFi was brilliant, we ran multiple devices with no issues. 3 plugs in the room with 2 extra USB points in each plug. WhatsApp service to reception if you need anything, we requested more pillows that were delivered quickly. Check in staff were lovely.
Negative section of review
Everything about the stay was perfect until we came to check out. I'd been told 2 days before arrival that luggage holding was £10. Which, I've never been charged luggage hold before anywhere! Then, at check out, I was told it was £15, PER BAG. including a small carrier bag, which we were charged for too. The reception staff was rude, wouldn't uphold the price given, or give concession for the carrier bag as a gesture of good will. And to make it worse, when we went to collect our bags, we were taken to the luggage hold room and allowed to choose our bags without any checks that were were taking the bags matching our tickets. So we didn't feel it was even that secure for the extortionate price. It would make me question whether to stay there again as it took the price of our stay up considerably!!
Positive section of review
hotel not bad but its not reply our imagine as we saw hotel images in booking. there is no lift and its a problem for laguage. staffs are very friendly and helpfull peoples. rooms are clean but at night fire bell is ringing we dont understand. we didnt get breakfast so ı can not say anything about it. but at the end you can think to stay in there.
Negative section of review
no lift and housekepper to carry laguage.
Positive section of review
Good location, not to far away centre and attractions. Reasonably priced and kept clean and tidy. Easy to find and quiet at night, minimal noise so good nights sleep.
Great Somerford, United Kingdom
Positive section of review
Quite private, despite being attached to main house. Lovely outdoor patio. Country setting. Cosy cottage.
Negative section of review
It would be nice to have a Cotswalds touring map. Needed firelighters for BBQ. Needed clearer location details.
Positive section of review
Excellent staff particularly Chelsey, the guest relation manager , really friendly professional person !
Negative section of review
Nothing
Positive section of review
Very clean & comfortable,everything needed for a family break,loads of games for the children
Positive section of review
I love the location the staff and the food. There is a really good selection of cocktails to.
Negative section of review
Unfortunately there was a guest in the room next to ours that was rather loud. Slamming doors running in corridor and shouting a lot. I must say this though once we alerted reception it was dealt with swiftly due to the time of night
Positive section of review
Other than the outside which provides lovely photos, we liked nothing!
Negative section of review
Room was filthy, breakfast was awful
Positive section of review
Nothing
Negative section of review
Everything
Positive section of review
Nothing
Negative section of review
Food stairs windows don't open started taking down ceiling outside our room woke us up