1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good communication pre visit, very welcoming, friendly owners. Nice clean, well equipped room, comfy bed. Breakfast very tasty. Owners have plenty of local knowledge and are happy to help planning activities during your stay.
Positive section of review
The hotel was well positioned for our purpose and was next to a retail park which was handy as we didn't want to venture into the city centre. It was great that the windows opened as we much prefer fresh air to air con.
Negative section of review
The hotel was a bit tired and rooms could do with an update and not as spacious as other Holiday Inn Express hotels we've stayed in. We had a room with an adjoining door to the next room and we could hear everything that was going on and were therefore conscious of any noise coming from our room. I also don't think guests should have to pay for parking when staying in the hotel.
Positive section of review
Spacious family room, no tripping over each other. Very clean. Soft but comfortable beds, slept well (eventually)
Negative section of review
Heating was hard to control (too hot) Tried thermostat on rad with no joy. Late night patrons of the bar, were slow to disperse and quiet vocal. Ear-plugs definitely required.
Positive section of review
The staff couldn't do enough, rooms were lovely and clean and very comfy.
Negative section of review
I couldn't seem to get the drench shower to work properly. Pressure seemed low, and water was not very warm, I just used the handheld shower head, so it wasn't a big issue 🙂
Positive section of review
The location was good The most of the personal were very kind
Negative section of review
The dinner was not as expected
Positive section of review
Spacious clean and had everything we needed
Negative section of review
The doors slam shut and are loud
Positive section of review
Clean, near to centre & station.
Negative section of review
Steep stairs.
Newcastle upon Tyne, United Kingdom
Positive section of review
Central in Newcastle
Negative section of review
No TV
Positive section of review
Lovely surroundings
Negative section of review
Most of the spa facilities was closed. We went there to relax and to use the spa but the pool and sauna was only things open. How long can you sit round a pool and not use anything else. So basically went to a spa hotel to sit at a pool for an hour. Wanted to go in a jacuzzi and the smaller warmer pool but couldn’t. Went and sat in our room
Positive section of review
Good location
Negative section of review
Reception is one mile away from the property