1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was a good size , beds very comfortable , breakfast was very good , staff very friendly, Location was excellent as only a short walk to Ocean Road , where there are lots of restaurants to choice from , there is plenty of choice at reasonable prices . During the day, Colemans Chip shop on Ocean Rd is famous for their fish & chips, the batter is very light , it closes around 6pm, at lunch hour there is a queue out on to the street - you have been warned ! Easy walking distance from hotel to beach and all the amusement area for kids . Plenty of parking spaces too
Negative section of review
I had booked a twin room , my friend & I are retired plus I am disabled , so it was a struggle for me to get up 2 flights of stairs. I was told twin rooms are on first floor which is a pity
Positive section of review
Modern, clean and very close to Baker street station which made it incredibly convenient. Marylebone is my favorite place to stay at and this location couldn't be any better. Communication with host was very easy.
Negative section of review
It was smaller than expected. Previously advertised to be larger but they corrected it later. However, it was too late. It was already booked. I would say this place is only comfortable for a single traveler. For two, it is quite cramped to move around in. I was also surprised the kitchen had absolutely no amenities such as coffee or tea. It has a nice Nespresso maker but too inconvenient for me to look for Nespresso pods. It also short circuited electricity 3 hours before check out. I hope they got it fixed.
Positive section of review
Everything was amazing host were very polite and helpful if you needed something there to help
Negative section of review
Nothing
Positive section of review
The lifts are quick to get out of there
Negative section of review
Unfortunately, there was a reservation error. Two nights booked , however the first night was a day early which I had not attended. We had intended to book the night after. I had requested a change but was blankly refused. I had emailed to speak with the manager and my email was ignored despite check in staff having access to the manager to refuse a correction in the booking. Sadly, for the hotel group I will find it hard to stay with them again after this short sighted approach. My only option put forward by the staff was to book and pay for a third night. Well - listen here. I stayed with the hotel group 49 times last year. I will not be staying again after this ignorance and short sighted management.
Positive section of review
Friendly staff, great location.
Negative section of review
The hote's a bit tired, basic amenities
Positive section of review
Great location for our needs
Negative section of review
Noise from railway tracks makes it hard to sleep We come from a quiet village
Positive section of review
Location ok
Negative section of review
Room dingy and bathroom very basic. May have been clean but didn’t give that impression. Old linoleum on floor dark old carpets on stairs and bedroom. Bathroom had basic soap dispenser.
Positive section of review
Atmosphere
Negative section of review
No lift for older customers.
Positive section of review
Location
Negative section of review
Cheap toilet paper
Positive section of review
Not much
Negative section of review
Very tired property. View of the carpark through scaffolding. Hard bed. Thin pillows. Lift broken.