1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is perfectly positioned and the hotel and staff are extremely friendly and helpful. The room was spacious clean and the beds very comfortable. Our stay was very short and we wished we could have stayed a little longer. Recommended.
Negative section of review
Nothing of note. We didn’t take breakfast so I cannot comment.
Positive section of review
No instructions were given to collect the keys even though we received a message that instructions would be received. When we called the owner he was rude and told us we should have called. We had to walk to another area to collect our keys.
Negative section of review
The beds were broken, curtains not hung properly, no toilet paper, the balcony door can't close so permanently stayed half wat open, stuck in it's position. Bathrooms were dirty No linen provided for the pull our sleeper
Positive section of review
Location to shops, public transport, could store luggage, laundry service, place to have a coffee and a light meal.
Negative section of review
Bathroom, need a better shower arrangement eg curtain. Floor became quite wet after a shower. We didn’t like room service staff, they were wanting us to depart our room on 2 occasions prior to checkout time of 12pm. We had mentioned this on checkout and were apologised to by the desk several times.
Positive section of review
It was just so handy to the airport. Perfect for a middle of the night arrival. Fabulous.
Negative section of review
9am check out through booking.com was too early , especially when you only arrived at 3am
Positive section of review
This was a home away from home. Everything was great. We enjoyed our stay very much
Positive section of review
Great location, the room was spotlessly clean and the staff are really friendly.
Positive section of review
Bed was good to sleep in Times are good to check in Secured for safety
Negative section of review
Bad thing toilet under stairs and neighbors was outside till late and shouting passed 03:00 when people are trying to sleep No tv People knocking the door at random times in the middle of the night
Positive section of review
Location is close to Queensway Station
Negative section of review
The room is simply too small for couple . We can’t even open 2 luggage at one time . The corridor is narrow & up & down a small stair case which is a bit of troublesome to carry up and down the luggage
Positive section of review
Close to where I needed to be
Negative section of review
No free parking, too noisy at night , some poorly mannered and trained staff
Positive section of review
Breakfast
Negative section of review
The fact the lift wasn’t working was a nightmare for us! Yes we got notified 2 weeks before the lift wasn’t work but I thought that by the time we got there, it would be fixed(plenty of time) . That wasn’t the case. First of all there was no out of order sign on the lift so when you first walked into the hotel your stood there waiting for a lift that’s never coming as it’s broke. Then I get put on the top floor- 6 flights of stairs with a 2 year old and a buggy! Absolutely joke. Surely they could see with my booking that I had a child and to allocate me a room on the first floor. We wasn’t the only family put on the top floor with babies! Surely it’s common sense! Clearly not with this hotel. Not as if they was any staff afford to help people worn carrying luggage anyway!
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