1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly and helpful staff, great location, spacious room. Lovely breakfast. Comfortable beds. Water pressure in shower was amazing really woke us up in the morning 😆
Negative section of review
Furnishings quite dated for my taste but all clean and tidy.
Positive section of review
Location, quiet neighbourhood, close to the airport. Small complimentary add-ons (tea/coffee, snacks, toothbrush etc.).
Negative section of review
WiFi password was too long and complicated :)
Positive section of review
Self served continental breakfast was good. Room was clean. Good food for dinner just on the ground floor. Good location.
Negative section of review
A bit noisy till closing restaurant. As the building is old the floors were uneven and creaky.
Positive section of review
Location for NEC was excellent and local restaurants etc were fab. Lots of space and nicely decorated
Negative section of review
The key code we were given was wrong and after 20 min or more waiting outside in the cold and needing the toilet after a long day setting up at the NEC was unacceptable. Made over 5 calls and e-mails before we were told a different number so that was a bad start. The house sleeps in theory 10 but there was not enough cutlery and plates for that amount of people. No dishwasher tabs, no wine glasses! There is no light in the conservatory area where the dining table is situated so how are you meant to eat in the dark???
Positive section of review
everything about this place is amazing we have stayed twice now and can't wait to stay again
Positive section of review
Great location, rooms good value for money, comfortable stay. Would continue to use this hotel
Negative section of review
Iron doesn’t come in the room, slightly inconvenient having to grab from reception to take back to room
Positive section of review
Continental breakfast was really good as well as location.
Positive section of review
Excellent breakfast. Good variety
Negative section of review
It was difficult to open the room door. Took a good few mins each time. Locking it was fine.
Positive section of review
Good location
Negative section of review
Still struggling to get an invoice for my stay after messaging direct and through booking. Com
Positive section of review
No breakfast