1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property has a great location in the middle of the Cotswolds so easy access to the towns around. It’s very modern and cozy, and it has everything you need. The room has beautiful toiletries with great smell. The staff is very friendly, professional and very attentive. I mentioned that staying at the hotel was a birthday treat for my boyfriend, and the staff left a birthday card and a box of chocolates for him at our arrival. Very thoughtful!! :)
Positive section of review
The bar area and the whole of the downstairs was lovely and the staff, especially Steve and Charlie, were very helpful and cheery. For us it was more about the room after a long day and we were too exhausted to be sociable in the lovely bar! The shower was lovely and hot, appreciated the mini fridge with water and milk. The room, bathroom and bedcovers, towels were clean. The breakfast was adequate.
Negative section of review
We ate in the restaurant and my husband's meal was adequate, mine was dry and overdone. As we were the only people in the restaurant (as there was a buffet going on in another room for the village), found this unacceptable. There were a lot of cobwebs on the wall by the side of the table we sat on. When we retired the noise from the bar went on until approximately 11.45 because people were sitting in the hallway area at the bottom of the stairs that led to the accommodation. The room was tidy but very cold and the radiator was not working. It was obvious they had tried to update the room but there was still round a round pin plug in the wall and no headboard on the bed (?), carpets, curtains and furniture in the room were nice. The bathroom was adequate but there was no unit of any description to put a wash bag on and there was adequate room as it was huge. The shower was adequate but again needed updating. The bed, for us, was too soft but we managed. The complementary drinks (tea, coffee etc) had only 2 breakfast teabags which we found strange. At breakfast the coffee ran out and wasn't replaced quickly enough bearing in mind there were only two other people in the dining room and I found a long hair on the table. When we arrived for breakfast three of the tables hadn't been cleared. You get the feeling that, for some of the staff, their heart is not in it! And also it felt like the budget was being very carefully watched as, for example, with the teabag situation in the room.
Positive section of review
It excellent in EVERY possible way.. we were greeted so warmly and made to feel very welcome. I had inadvertently booked one room when I needed 2 but it was no problem to have another room ready for us. We definitely could recommend this hotel 10/10 Liz Mills
Positive section of review
Staff were super friendly. The rooms were spacious and really new and highend. Also i lost my bracelet and they found it and gave it to me when I asked for it (very rare)
Positive section of review
Excellent professional staff,very helpful. Cleaners very thorough. Food great.
Negative section of review
Can't really think of anything
Positive section of review
Proximity to the town centre and the reason we were in Cardiff
Negative section of review
That you couldn't tell what floor the lift was on why you were waiting,
Positive section of review
Lovely setting peaceful always enjoy my visits
Positive section of review
Good location - bright & clean
Negative section of review
The dressing gown looked a bit tatty, could have done with a couple more plug sockets
Positive section of review
Cosy, comfy, peaceful.
Negative section of review
No complaints!
Positive section of review
clean
Negative section of review
Security lock on door missing. One desk chair but no chair for table. No loo brush.
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
