1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Henley on Thames, United Kingdom
Positive section of review
Phyllis Court Members Club is quintessentially English - croquet on the lawn and afternoon tea. The grounds are lovely, being situated next to the River Thames. It is so peaceful, and one can sit by the river and while away the hours in the idyllic surroundings. The property itself was clean. The bathroom was a good size with a deep bath, excellent shower and Noble Isle toiletries. My husband enjoyed having use of the snooker room. Breakfast in The Orangery was very good with a choice of food. We also dined there on the second evening of our stay. The food was excellent and the staff were friendly.
Negative section of review
I was disappointed with our room. There was no view. It was noisy due to what sounded like a pump outside the windows. I found a cheaper price on a site too which was annoying.
Positive section of review
The lady of the house was perfect very helpful and happy and was there for advice, etc, on where to go and what to do the beds so comfortable room cosy breakfast good 👍 and she was very nice to talk to sorry can't remember names I'm terrible at remember names so thanks again and thanks for letting us change room at last minute
Negative section of review
The husband seemed a bit stressful in the morning breakfast time panicky when asked for things like sugar etc just have things out then we don't have to ask for everything make life easier for someone who comes across as being very stressed nice man but you can tell he doesnt like that side of the busy and on the Saturday night we went for a drink in the bar at 9 20 pm and he joked about me not having a drink called me miserable so I had one I know he was joking but 20 mins later he didnt serve us all let us play pool that's why the lads who we met got there cans out because he refused us another drink half an hour later at about 9 45 pm on a Saturday night and he was telling us to keep noise down and moaned about noise while he was closing the pub door lets face it men do talk loud when had a drink wouldn't mind but that was are first night socialising since my health has got a lot worst so its a shame really hotel in perfect place hotel nice but don't want to feel like can't relax and be ourselves but the lady of the hotel you are perfect but only stay if don't want a drink on Saturday night
Positive section of review
Receptionist was very friendly. The apartment was very big, clean and bright same as the photos on the apps. Very pleasant staying. High recommend for those who want to stay in Peterborough.
Newcastle upon Tyne, United Kingdom
Positive section of review
Faultless..the room was clean and the facilities excellent. Breakfast was delicious and the staff wonderful. First time in Newcastle-if I come back I will definitely book here again.
Positive section of review
Joe was an absolute delight went above and beyond The rest of the staff were fabulous too we really enjoyed our stay
Negative section of review
Can’t really complain for the price we payed. Brilliant staff.
Positive section of review
Location, breakfast , the gym was 5 starts. Pool was very small though.
Negative section of review
My bed did not have mattress protector so I just sleep on top of the duvet. Evening meal wasn’t up to much if I were to go back I would like go somewhere else for evening meal. Property is a little worn but it’s fine for the price.
Positive section of review
The staff are amazing, couldn't do enough for the guests
Negative section of review
Paid £549.45 for four nights in a Deluxe Kingsize, so was expecting a nice experience Door handles, take the skin of your knuckles when turning as they are so close to the door frames. Rooms very hot even with the heating OFF. Road noise is a lot even at night, so sleeping with the window open was difficult. The bed was horrendous. Barely slept a wink for 4 nights, and I couldn't wait to come home. And no I'm sorry I don't believe anyone finds a mattress that you can feel the springs through is comfortable for any sleeper. High quality mattresses are what they are, and this is nothing like! Have complained to the hotel, but as advised, I'm still writing a review that reflects our experience.
Positive section of review
Clean. Good quality furnishings at a central site
Negative section of review
Nothing, all was great!
Positive section of review
Room very comfortable and well equipped
Positive section of review
Good location
Negative section of review
The breakfast was a bit disappointing.
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