1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Clean with great staff, for the money, this was better than I expected. Yes, the room is snug to say the least, but you only sleep in it, and it's plenty big enough for that. Bed comfy, bathrooms spotless. Free tea and coffee if you have a room is a bonus, but it's down stairs, it would be nice to have a kettle in the room, but no big problem.
Negative section of review
Wow room was hot. Thankfully, there was a fan, you are going to need it.
Positive section of review
The breakfast was excellent plenty of choice the rooms were very tastefully decorated and very comfy bed with beautiful linnen also lovely shower with lots of power exceptional service from every member of the team and lovely selection at dinner
Negative section of review
NOTHING everything was more than I could wish for from a period property
Positive section of review
The staff were all polite and the hotel felt spacious the hotel was full and yet we didn’t feel crowded. Our room was very comfortable and quiet considering its location. It’s in the perfect location for the NEC where we seeing a concert.
Positive section of review
The home was Located in a quiet area of the park. Staff were helpful. Had everything we needed.
Negative section of review
The carpets in the home need a clean. The knives in the block need sharpening as all were blunt we struggled to cut a tomato. The lounge and bed in main room have seen better days. We didn’t realise that towels weren’t included so we had to hire them for our stay.
Positive section of review
Location is great. Rooms are very comfortable and spacious
Negative section of review
Nothing
Positive section of review
Great location, nice internal decor, rooms fine.
Negative section of review
I had booked 4 rooms for family. I was first to check in and confirmed there were 4 rooms booked yet as each family group booked in they were initially told there was no room booked for them. We chose as a group to eat in the hotel on our first night. We sat on 2 tables of 4 in the bar area and ordered our food accordingly. One table who ordered mains only were served no problem the other table had to chase main courses after a long wait. 2 mains turned up and after another long wait I had to chase my wife and my main course. In fairness to the 2 young female staff who were serving they were doing the best they could. They apologised and said the order hadn’t been sent to the kitchen they would chase it up. They then offered a refund on the 2 missing meals. After another wait they came and said if we didn’t want the meals they would cancel them. We said we were very hungry by this point and needed to eat. Eventually way after everyone else had finished eating our meal arrived. Such a shame as everybody agreed the food was really nice. There was a complete lack of management presence keeping an overview of things. The following night we decided to eat at the local pub which was great. On returning to the hotel, not late a little after 9, on the second night there was a member of staff at the desk by the front door who greeted us and watched 4 of us make our way to the bar area. The bar was empty and no bar staff on duty. We hung around for about 10 minutes eventually a lady who looked as though she was on her way home after her shift asked if we were ok. I said I was wondering if there was anyone to serve on the bar and she said yes I’ll get the chap on reception. The very same guy who had greeted us and watched us walk into the bar. Breakfast on our last morning was a bit of a shambles. The previous morning there had been a hot buffet which worked great. The last morning orders were taken for hot food.
Positive section of review
Breakfast was plentiful and delicious
Negative section of review
Nothing really
Positive section of review
Really good choice at breakfast.
Negative section of review
Our room. We had booked a superior room. This definitely wasn't although reception said it was. Small wardrobe with just 4 coat hangers and no room for other items. Very small shower unit with no grab rails and instead of a secure shower mat there was a bath mat that was too big so from a safety angle this failed dreadfully and I couldn't risk using the shower as I couldn't risk falling.Very disappointed but decided in the end yo just put up with what we had been allocated but of course would think very carefully about staying there again.
Positive section of review
Great location, friendly staff
Negative section of review
Single person bedrooms are sober but not in line with price. Breakfast ok. Was here a previous trip, but this trip did not meet our expectations. We had then a two person bedroom
Positive section of review
Everything there
Negative section of review
Big hill to cycle up on approach
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