1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It's old historical charm and touch of Victorian Glamour! It's beautiful wooden panels and the fact that a stunning old building is being re-purposed and can be enjoyed by all. Go explore! It's a short stroll to the Millennium Centre and all the lovely cafes and bars etc in Cardiff Bay.
Negative section of review
I loved it, but the hotel is a really old historic building with loads of charm which has been adapted to be a hotel. It isn't a state of the art modern one with loads of amazing gadget type features. (The aircon is doing it's best, the windows are old sash, the shower was good but the water has to travel through a long way to get to you.) It's recently reopened and the staff and new management are trying hard. All this I think is very well compensated for by the low room rates.
Positive section of review
The room was spacious and clean. The bar staff were very friendly and helpful. The hotel was located very close to the airport with a shuttle service available outside the hotel.
Positive section of review
Very well presented. Very clean and had everything we could want. Close to beach and town centre. Parking behind property
Negative section of review
Minor inconvenience but not enough coat hangers in wardrobe. Rang up about it and it was soon sorted
Positive section of review
Clean and friendly staff, good location close to plenty of restaurants and bars.
Negative section of review
Nothing really
Positive section of review
The staff were so friendly helping us to get into town and round about
Negative section of review
Comfy beds staff lovely
Positive section of review
Location - only a short walk to the city center. Nice common area.
Negative section of review
Room was too small for 6 people. The smell was horrible and there was a lot of noise from the street. There was a bug in one of the showers. Parking - someone dented my car in the car park. The accommodation has no security cameras there and they do not track which car is whose. Be careful where you park, especially when the car park is quite full.
Positive section of review
Stayed an extra night, the property is lovely with old features
Negative section of review
Staff on the Monday were unprofessional at breakfast
Positive section of review
Breakfast was lovely service was brilliant,
Negative section of review
everything was perfect
Newcastle upon Tyne, United Kingdom
Positive section of review
Location Room size
Negative section of review
Painfully long check in wait (approx 25mins) No hot water
Positive section of review
Location
Negative section of review
Bed's TV WiFi facilities poor