1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location. Spacious suite with separate lounge and kitchen. Bathroom clean and fresh, shower very good, (but note it is over the bath and you have to step into the bath, so not great for people with agility problems). Extractor fan in bathroom best I've ever encountered. Convenient nest of tables in lounge. TVs in bedroom and lounge (didn't use either). Good sized table in kitchen, large fridge-freezer. Microwave looks new (didn't use). Small dishwasher much appreciated.
Negative section of review
Poor sound insulation. Noise from other rooms and outside a bit disturbing. Private car park often full so had to pay to park in public car park 50m away. Lift was not "under maintenance" - judging by the reviews it hasn't worked for a long time. Kitchen chairs very uncomfortable and sofa was saggy in the middle.
Positive section of review
Everything is amazing! From the staff, always attentive and super nice, to the cleanliness and the comfort. There are little things that make us feel welcome and at home (the complimentary chocolate, milk, tea and coffe, for instance). We could not have asked for a more perfect place to rest and hang out at night.
Negative section of review
Everything is really great.
Positive section of review
Good atmosphere in teh bar, it was a Saturday night. Great facility to watch sports, food plentiful, breakfast was good too. Staff were friendly in arrival (can't recall the guys name).
Positive section of review
Good city location but by the waters edge so quiet . Good room size . Breakfast excellent . Some of the staff very helpful - helped organise a trip . Allowed a later check out :)
Negative section of review
Had a few problems with our room being double booked out ( someone tried to come in our room ) so our key card was cancelled too . One day no room service was done when we returned at 5pm . air conditioning stopped working .So we had to chase things , but they were resolved .
Positive section of review
Breakfast superb, as always. Evening meal superb as well. Great location for Aira Force and Ullswater Way. Lovely bar too.
Negative section of review
I didn't have a mirror in my room - however, I requested one and this was acted on immediately and I was provided with a lovely large mirror. There was no sign to hang on the door to ask for my room to be cleaned/towels changed/tea and coffee refills. Both issues sorted by mentioning them at reception.
Positive section of review
Clean, well appointed, secure and comfy. Close to beaches, restaurants and the high street.
Negative section of review
Maybe some more storage for clothes and places to hang things like coats and casual clothing. More shelving in the bathroom and shower would be a boon too. Building next door wasn't a problem for us over the weekend but others may be upset by it (noise and view).
Positive section of review
A little decadent but fascinating, old times’charme
Negative section of review
The staff wasn’t very welcoming honestly
Positive section of review
Great location, lovely breakfast and comfy bed.
Negative section of review
The room was very very warm without the aircon on.
Positive section of review
Lovely place and great location
Positive section of review
Not applicable
Negative section of review
Room was not as images on website