1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Hemel Hempstead, United Kingdom
Positive section of review
Breakfast was good, and plentiful, one of our party was gluten intolerant and gluten free muesli was available and bread was supplied on request. The staff were very helpful and accommodating. Evening meal was very good the steak was cooked perfectly and melted in your mouth. The heating wouldn’t work but on approaching the reception the manager went above and beyond to remedy the problem. All in all the Shendish Manor was a great place to stay the staff are a credit to the company and what niggles we had were put right very quickly. Special mention must go to the manager who was on duty on the afternoon of 22nd April, who, while training two new colleagues, still managed to take time out to support us with our problems and remedy them.
Negative section of review
There was no view from the window, which we were advised about on check in, and we discovered it was actually a fire escape. We requested a disabled room, and the bed was far too small for a couple, especially one who has mobility problems as it was fitted between shelving which made it very difficult to access the shelf to put a cup on. There was also a shelf at the back which we kept banging our heads on. I came away with several bruises on my arms from turning over during the night and banging into the sides of the cupboards.
Positive section of review
We had a wonderful time staying at your establishment. The man who checked us in was the most helpful and friendly person that made our stay enjoyable. Many thanks and we will see you soon. Many thanks Lindsey and Ann-marie xx
Positive section of review
An amazing apartment with much thought the blankets for a chilli night on the balcony and the welcome biscuits didn’t want to leave
Negative section of review
Everything was amazing
Positive section of review
The hotel is very nice and the staff, loved the staff in the restaurant They were very helpful .
Negative section of review
The size of the double bed is small.
Positive section of review
All the things I needed were there and very clean, simple and modern.
Negative section of review
None
Positive section of review
Scrambled egg was powdered egg, potato bread was like cardboard
Negative section of review
The mattress was really hard. We both had 2 poor nights of sleep and awoke with a sore back !
Positive section of review
Location,gym/spa facilities & staff
Negative section of review
Room a little dated & breakfast slightly disappointing.
Positive section of review
The people that work there.
Negative section of review
The heat doesn’t work.
Positive section of review
Everything
St Margarets at Cliff, United Kingdom
Positive section of review
Nothing
Negative section of review
I didn't like anything in this room and in this place it's just a reason for booking.com to get bad reviews on their services. We waited for 3 hours after the check-in time and the owner of the was not picking our call and he didn't message us the number of the room and lock key box pin as well