1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hotel was very nice, clean and tidy and the room was very comfortable. The pub side of the hotel was also very nice, lovely food and reasonably priced
Negative section of review
The service in the pub was a little slow, breakfast service was slow and the food was luke warm when arrived, also the continental section of the breakfast was empty when we arrived and had to ask multiple times for things to be restocked
Positive section of review
Room was great, location, added extra of breakfast included (toast, cereal etc) staff helpful and great value for money, comfy beds too
Negative section of review
Nothing
Positive section of review
I was happy with everything in general especially for the price - the location, the rooms, the staff
Negative section of review
I would have preferred to have more control over the heating
Positive section of review
Great location, near to all the attractions of Matthew Street and shopping centres.
Negative section of review
Extract fan in room noisy and would recommend getting a room with a view
Positive section of review
The hotel was busy when we arrived and booking in was rushed .
Negative section of review
We asked staff if breakfast was included and were informed it was, we then had breakfast that was to a very poor standard and cold and got charged for it . No prices were on the menus and it was not mentioned when booking in . Not very good and a lasting part of the stay .
Positive section of review
The grounds and landscaping as a golf course were immaculate.
Negative section of review
Presentation of the hotel was poor. The rooms were dated and in need of an upgrade. The service was poor. Waiting for drinks, the breakfast was cold and minimalistic in nature. The spa facilities were from 1970’s. Three chairs and four loungers all taken with nowhere to sit. Overall not what we were expecting of a four star Spa and Resort.
Positive section of review
It was nice and central to all the piers in Blackpool!
Positive section of review
Lovely room, very comfy beds and good evening meal.
Negative section of review
The bathroom was clean but terrible. Badly rusting handrails, a difficult shower, no loo seat - overall it was unpleasant and I was glad we only stayed one night.
Positive section of review
Lovely hotel
Negative section of review
Location was great
Positive section of review
Location
Negative section of review
Room not ready as time provided