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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything about our stay was first class. We stayed for two nights in order to attend a family funeral and are planning to return later in the year to explore the area more fully. The restaurant deserves particular praise. The menu was exceptional and, as someone diagnosed coeliac, the chefs went out of their way to adapt every dish on the menu to be gluten-free. And it was worth it as the food was more than delicious. All the staff were helpful and, fellow electric car owners note, there are four charging points in the hotel car park.
Negative section of review
There was nothing about this hotel that we didn't like. From check-in to check-out we were totally satisfied. Rooms were generously sized and hot water in plentiful supply - I hate hotels where it dribbles out just a bit more than lukewarm.
Positive section of review
A home away from home, it was a perfect stay for us. Jane was so welcoming when I arrived and it’s clear to see so much thought & attention has gone into Mill Cottage Garden Studio. The bed was so comfy, we had everything we needed and it was a lovely private & relaxing place to stay. Although it’s new to booking.com, we know it’ll do well and we’d recommend to all to definitely book!
Positive section of review
Hotel is in a superb position with fabulous outlook from downstairs bar and the more expensive rooms. Lovely comfortable seats overlooking the river and trees opposite. Bar itself was superb and the only improvement would be beer on a hand pump. The staff were without exception brilliant, both friendly and efficient. Special mention for Luca who went the extra mile.
Negative section of review
Large selection for breakfast BUT when I have a hot breakfast I expect it to BE hot. Mine wasn't but on complaining a fresh hot breakfast was provided. Hence we only had one and went elsewhere for the remainder of our stay. Also neither of us liked the restaurant menu particularly the lack of choice for vegan/vegetarian so went elsewhere for all our meals. Room had two single beds instead of double and was very dark and somewhat cramped with insufficient storage.
Positive section of review
The location is perfect for the beach and town centre. Owners were very accommodating as we booked last minute. Great value for money. There is a kitchen which would be perfect for longer stays.
Negative section of review
Nothing
Positive section of review
The location of this hotel is excellent, close to the beach, park, and shops. The breakfast service and our special dinner were both superb with friendly staff who looked after us well.
Negative section of review
I was looking forward to spending time in the spa, swimming and using the gym. Unfortunately just a couple of days before our arrival we were informed that the spa would be closed. There were quite a few of us staying at the hotel, but the rooms we got were very hit and miss. We had no bottled water but others did. Our tea, coffee, biscuits were not replenished, and we had an ironing board but no iron. My sister had an iron but no ironing board. Others were supplied with robes and slippers and even a fridge but not us. I'm aware that they are undergoing extensive refurbishment, but I'm sure more effort could have been put into dressing the rooms to make up for the lack of other facilities.
Positive section of review
Location to reception/entertainment/shop is superb. Host was very responsive and very helpful. Really enjoyed our stay and would stay again.
Negative section of review
Caravan needed a little bit of TLC. It wasn't an issue for us though as it did have everything we needed. Hard to pick a fault after what we paid.
Positive section of review
A perfect start to our holiday. Clean, comfortable and had a free upgrade to a better room. Used the gym 🏋️♀️. Highly recommended.
Positive section of review
great breakfast very nice hosts everything was clean walking distance from everything
Positive section of review
Exceptional Staff/Customer Service Spotlessly Clean Wonderful Spa
Negative section of review
Nothing - all fabulous!
Positive section of review
Warm and friendly.
Negative section of review
Pillows