1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Chester-le-Street, United Kingdom
Positive section of review
From the moment we arrived we knew it was going to be special. We had a court yard room and having travelled up on our motorbikes, loved the security of the parking within the courtyard space, visible from our bedroom window. The room was really comfortable and characterful, making the stay feel really special. The food was delicious, the staff were frinedly and extremely helpful. I would definitely recommend staying here.
Positive section of review
Brand new motel, clean, tidy, neat, friendly staff, good parking space, not too far from the city center. Great place to stop on your UK road trip. The bed was big, the coffee maker and kettle fine, bathroom clean and large.
Negative section of review
The fire barrier door in the corridor jammed and we couldn´t open it as the weather strip jammed it. It had just been installed and came loose, this is expected when you open a new place. So it was not a problem
Positive section of review
View from room was great. When breakfast was good it was very very good. But couldn't guarantee it. Service was excellent and complaints were dealt with professionally
Negative section of review
Had quite a few issues, all were dealt with in an efficient and satisfactory manner. Breakfast quality varied wildly, Rooms were only partially serviced, wet towels left outside room or day. Draught pumps in bar not working during whole of stay. Room was dated , windows rattled when windy . Cobwebs.
Positive section of review
Friendly staff, made us feel very welcome. Lovely to be able to have a few drinks and then go up to bed. Breakfast great. Close to Beamish. Will definitely stay again.
Positive section of review
amazing location in walking distance of Paddington + many iconic locations. Reception staff were lovely. easy to stay here from Heathrow.
Negative section of review
Tiniest room ive ever stayed in, you step out of the shower on to the toilet. but at least it had both. big enough for one if you dont mind being a bit cramped. breakfast was a bit silly, theyll bring a basket of stuff from tescos in the morning to the room, but the room didnt have a table or a chair or anything so you just sit on the bed and eat your croissant i guess 🤷 super brightly lit buildings around, and the trains are very loud underground, doesnt look at all like the pictures.
Positive section of review
The breakfast was the only good thing I had. Though it didn´t have Gluten free bread.
Negative section of review
The lift was out of order! I had to carry my suitcase 3 stories up the stair and down again when I checked out. Crazy. The room had curtains that were off the hook. The bathroom shower was electric! and there was no visible switch to turn it on. The staff I fetched didn´t know how to turn it on either. The maintenance guy showed us the way to do so: there was a cord hanging from the roof by the toilet bowl, 8 feet from the shower, that if you tugged it, turned on the heater. Crazy and ancient.
Positive section of review
The property provided the perfect number of rooms to suit our family (7 adults)
Negative section of review
There wasn't enough toilet paper to last the weekend and there weren't any tea towels or dish soap.
Positive section of review
Breakfast was very hit and miss. Cooked to order poached eggs were good.
Negative section of review
Stayed for 5 days and the full English breakfast was was poor; not freshly cooked, not all items available and fried eggs were rubbery. The toaster did not work properly - it only toasted on one side. At the weekend they ran out of eggs, beans, bread, yoghurt, juices, cereals, fresh fruit and pastries. All visitors were complaining in the dining room. I complained to the staff member at reception who contacted the manager. We were not given a room with walk-in shower, near the lift as requested. After complaining, on day one, they said they had not received the request from Booking.com. They did, however, upgrade our room to one near the lift with walk-in shower on the Sunday afternoon - we were leaving on Tuesday morning so only had two nights in the room. The upgraded room was much better - cleaner, fresher and easier for people with mobility problems. My partner has mobility difficulties and could not shower for the first three days. We were not offered any rebate for the poor facilities or the poor breakfast.
Positive section of review
Was clean and quiet
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Nothing
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