1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My husband and I have stayed here last year and returned once again as it's our Go To hotel in Douglas - it is very well located on the seafront, has exceptional cleanliness standards and although officially rated a 4 star hotel, there are touches which elevate the client experience to another notch upwards such as the inclusion of slippers in your room, super fluffy white towels including Face Cloths/Towels(!) and a generous and complimentary mini bar. However, on this visit we met Peter who is one of the Managers and whose customer service is just amazing. Peter is very professional, patient, friendly, totally focused on making customers happy and feel at home, explaining all the services and offering ideas for places to eat and other activities and was a joy to interact with. What an asset to the hotel he is!
Positive section of review
I have stayed in more expensive hotels nearby and this has everything they have and more. Fantastically equipped clean rooms. There was a desk for me to work at. The staff were also excellent, especially the young man who checked me in, who was extremely helpful and welcoming.
Negative section of review
I liked all of it, thank you.
Positive section of review
we liked everything , it was Alan's birthday that night and everything went great thank you
Negative section of review
I never received to this day my confirmed pot of tea with my fish and chip meal . even though we asked several times
Positive section of review
Delicious breakfast. Very comfortable. Loads of hot water. Excellent gastro pub food
Positive section of review
The place is in beautiful surroundings, staff were brilliant, food was excellent
Negative section of review
Nothing
Positive section of review
Generous, welcoming, cosy, the Lion Pub in the village
Negative section of review
Nothing
Positive section of review
Comfortable, clean, convenient, and a great breakfast.
Positive section of review
Friendly service nice breakfast reasonable rates
Pont-Nedd-Fechan, United Kingdom
Positive section of review
Large enough for 5 comfortably
Negative section of review
Stairs step may consider more hand rails
Positive section of review
Very close to public transport
Negative section of review
No complimentary bottled water in room. Price of bottled water in hotel unreasonably priced. Room very hot and stuffy even with air conditioning turned off.