1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
- Nice neighborhood with a beautiful park "Ladywell fields" right next to the apartment complex. - The no-human-contact check-in and check-out system works great, especially with the detailed instructions that they provide on the portal. - The apartment was clean - The neighborhood and complex felt safe. - Very close to transportation.
Negative section of review
- I personally liked the no-human-contact check-in and check-out system. It helps reduce cost and simply works, but I can see how many people won't like it, and won't like reading the 10s of links and notes they send you. - I suggest they handle the damage deposit release better. You are asked to check-out at 10 and leave your keys at the dinning table. You aren't supposed to meet anyone before you leave. A cleaner will come later to assess the apartment and decide if everything is okay before releasing the damage deposit. I can see how this can be problematic and how many people won't trust this system. I was told that the deposit will be released within 7 working days, and I hope it will be released as promised. - Kitchen utensils are very minimal. - A baby cot was pictured in one of the photos, but we didn't find one when we arrived, and when I inquired, I was told it was not provided. If that's the case, I think that picture should be removed. - Double bed is smaller than usual and the sofa beds are very uncomfortable (which is to be expected)
Brighton & Hove, United Kingdom
Positive section of review
Looked the decor and how close it is to everything Barry on the front of house was amazing really made us feel welcome! All the staff in this hotel are amazing will definitely be coming back :)
Negative section of review
Nothing
Positive section of review
The house was in a perfect location, only a 10-minute walk along the river to the town..The accommodation was excellent it had everything you could possibly need for a comfortable stay.
Negative section of review
I can honestly say that I can't think of anything that I didn't like.
Positive section of review
Nice location very ideal. Some staff are lovely and welcoming. Ironing boards in the hallway are also good touch as most places you must rent
Negative section of review
When checking in we noticed we had the same room as the week prior , however the shower door was hanging off on our visit the week before. Before check in we asked ‘ in the shower door fixed as it was hanging off before’ staff responded with . ‘ yes all fixed’. However upon getting into the shower it was indeed still hanging off. We approached the night staff and explained to which he said ‘ nothing I can do you’ll have to let staff on reception know in the morning. We did let them know and the lady was mortified nothing was done. She was very respectful and helpful. I did also have to send an email at 5:56am due to the constant noise , banging , shouting and laughing from the room above us and absolutely nothing was done. No staff visited the room throughout the whole visit when the noise was certainly loud enough. Even after my email nothing was done and check out was 11:00 and it didn’t stop until around 10:30 when im presuming they checked out. We had No sleep ! Came for a break and left exhausted and annoyed. We won’t allow this to stop us visiting again as stated our first visit was wonderful but the second was awful! If this was our first visit we certainly wouldn’t have stayed again but we are going to simple judge for the first and hope this was a one off.
Positive section of review
Beautiful area and you feel like your in a stately home
Negative section of review
You can hear all movement around the property
Positive section of review
Great selection for breakfast and gluten free options.
Negative section of review
It kept raining !!!!
Bowness-on-Windermere, United Kingdom
Positive section of review
Great room, great breakfast. Very clean.
Negative section of review
Bar was not open when we returned at 22:00
Wootton Bridge, United Kingdom
Positive section of review
Lovely owner, great breakfast.
Negative section of review
Nothing
Positive section of review
Lovely room and great food.
Positive section of review
Everything
Negative section of review
Nothing
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