1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
No breakfast at the hotel. They own a restaurant in town where one gets a 10 discount. The room itself was very attractively decorated with unique lighting. The bed was very comfortable and impressive. Great shower with all the shampoo, conditioner, body wash included..there was also a very well appointed lounge with large tv and a second room with a large beer/wine cooler and mixers and appropriate beverage glasses. They even provided beach towels for the beach 5 minutes away.
Negative section of review
I cannot think of anything negative.
Positive section of review
Location is excellent for everything in the area. Rooms were really comfortable. Breakfast was a wide choice and plentiful.
Negative section of review
Nothing, it was all good.
Positive section of review
It is in a very central location, near to the train station if you travel by public transport
Negative section of review
The initial greeting from the member of staff was quite confrontational as I had been issued a new credit card which differed from the one they had on file, even though I had also provided other ID. It took another colleague to intervene to sort it out. The room was extremely small and although it was advertised as a double, it was the smallest double bed I have seen. There was no room to walk around the bed so we had to climb over each other to get in and out of it. There wasn't really anywhere to put your bags. Fortunately we only had one small case as otherwise we wouldn't have had anywhere to put another. There was no wardrobe, just a few hooks on the back of the door so we had to leave most items in the case. The room overlooked glass-fronted offices and without the blinds fully closed the office workers could see into our room. There was a repetitive noticeable rumbling sound late into the evening and early in the morning (which I think is due to the proximity to Victoria train station). The hair dryer in the room didn't work. When we requested a replacement from a cleaning lady, she initially refused to believe it was broken. After eventually then checking for herself, she then went to get a replacement. This is not the hotel room for you if you are travelling with anything more than a toothbrush and are looking for a welcoming restful stay.
Positive section of review
Location was excellent, short walk to centre one way and bay area the other way.
Negative section of review
Nothing
Positive section of review
Lovely location. Friendly staff, Nice bar area.
Negative section of review
No TV in room
Royal Tunbridge Wells, United Kingdom
Positive section of review
Stopped a few times, always been good
Negative section of review
when functions are on the bar is no way big enough
Positive section of review
Relaxed friendly atmosphere and staff
Negative section of review
Had to ask for bath robes for spa. No full length mirror in the bedroom. Bed post in way of tv. No welcome pack in the bedroom. Menu limited. Lighter meals in the bar would have been better. Carpets in bedrooms stained. For the cost it was disappointing.
Positive section of review
Nice kitchen. Great location.
Negative section of review
The directions were confusing. They should be rewritten. "From the clock..." was a problem -- lots of clocks!
Positive section of review
Lovely staff in all areas
Negative section of review
Nothing we didn’t like about the property
Positive section of review
Breakfast was great
Negative section of review
Ease of travel